Ivana Milas Klaric
Lawyer
Al Ain City
Summary
Although I have no experience in the Hospitality field, I am a hardworking and passionate job seeker with strong organizational skills eager to secure Operations Supervisor position. I am very organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Motivated to learn, grow and excel in Hospitality industry. My goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Ass. Professor
Law School Zagreb
Zagreb, Croatia
02.2000 - 01.2022
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Collaborated with team members to achieve target results.
- Developed team communications and information for meetings.
- Carried out day-to-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work on time.
Ombudsman for Children
Croatian Parliament
Zagreb, Croatia
04.2014 - 11.2017
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created plans and communicated deadlines to complete projects on time.
- Collaborated with team members to achieve target results.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Improved operations through consistent hard work and dedication.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service.
- Received and processed stock into inventory management system.
Education
Lawyer - Law
10.1993 - 10.1998
PhD in Civil law - Civil law
10.2006 - 10.2010
Skills
Performance goal achievement
Operations budgets
Operations monitoring
Delivers creative and effective leadership
Supervise and instruct
Make decisions on remuneration, employment and firingt and firing
Coordinate the action plan of achieve to achive its goals/objectives
Coaching of stuff
Controls laws and procedures
Inform workers on choices that influence tema work, processes, resources and other responsibilities
In charge of self-directed team of workers
Ensure that all employees provide superuior customer service to clients
Organnize internal training and work-shops for employees
Timeline
Ombudsman for Children - Croatian Parliament
04.2014 - 11.2017
University of Zagreb, Law School - PhD in Civil law, Civil law
10.2006 - 10.2010
Ass. Professor - Law School Zagreb
02.2000 - 01.2022
Law School Zagreb - Lawyer, Law
10.1993 - 10.1998