Ives Anthony D Souza
Dubai,U.A.E
Summary
Accomplished professional with extensive expertise in digital marketing, direct sales techniques, and business development. Demonstrates exceptional communication proficiency and a strong ability to achieve targets. Proficient in email marketing tools, brand promotion strategies, and market trend awareness. Adept at client relationship building, technical sales support, and cross-selling techniques. Skilled in crisis handling, stress management, and team leadership. Career goal includes leveraging digital marketing understanding to drive business growth and enhance customer engagement.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
Sales manager
AXIS ONE REAL ESTATE
DUBAI, UAE
11.2020 - 10.2024
- Negotiated lucrative contracts to secure long-term client commitment.
- Developed robust client relationships for improved business growth.
- Led high-performance sales teams, ensuring achievement of targets.
- Conducted detailed market analysis to identify new opportunities.
- Devised successful sales pitches for significant conversion rates.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
Sales Manager
SAPPHIRE REAL ESTATE
, UAE
06.2015 - 07.2019
- Coordinated promotional campaigns to boost brand visibility.
- Drove revenue growth by identifying and capitalising on emerging market trends.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Streamlined sales processes to enhance team productivity.
- Optimised sales methods to best engage, acquire and retain customers.
- Oversaw planning and execution of targeted sales and marketing strategies.
Sales manager
SHEFFIELD REAL ESTATE
DUBAI, UAE
10.2010 - 03.2015
- Maintained ownership of [Type] sales pipeline, sourcing and developing new business opportunities to drive sales.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
- Used multi-source data to determine sales and delivery terms for products and services.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
Supervisor
SHALIMAR REAL ESTATE
DUBAI, UAE
02.2007 - 06.2010
- Facilitated monthly training sessions for enhanced staff performance.
- Identified potential risks and mitigated them through proactive measures.
- Monitored employee attendance records for maintaining discipline within the team.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Led team meetings, ensured clear communication amongst all members.
Sales executive
HOME LAND REAL ESTATE
DUBAI, UAE
05.2005 - 01.2007
- Implemented robust CRM systems that improved tracking of sales activities and client interactions.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Streamlined sales process to enhance operational efficiency and productivity.
- Generated new leads and opportunities to maximise revenue.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
Sales executive
PERFECT HOME REAL ESTATE
DUBAI, UAE
11.2003 - 12.2004
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Implemented robust CRM systems that improved tracking of sales activities and client interactions.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Maintained contact with customers throughout sales and pre-delivery process.
Sales agent
ZABADANI REAL ESTATE
DUBAI, UAE
02.2001 - 09.2003
- Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Enhanced sales performance with thorough knowledge of product range.
- Established robust client relationships through effective communication and negotiation skills.
- Negotiated and closed sales to secure profitable deals and contracts.
- Identified prospect needs and offered appropriate products and services.
Administrative officer
JPS SCHOOL GEMS GROUP
DUBAI, UAE
02.1999 - 01.2001
- Sourced and distributed articles in demand to meet departmental needs.
- Conducted research via multiple channels to compile information for staff needs.
- Generated written materials with meticulous attention to grammar and spelling.
- Fielded requests from information from outside parties and wrote professional correspondence in response.
- Made travel arrangements for executives and managers and documented travel details in memos for prompt distribution.
- Calculated bills for customer orders, collected fees and updated tracking system with new totals.
- Drafted outgoing correspondence in appropriate tone and style.
- Organised documentation and creatives to prepare for publication.
- Liaised with relevant parties using appropriate communication channels.
- Filed physical and digital documents, prioritising accessibility and data accuracy.
- Carried out duties with strict compliance to company standards and policies.
- Actioned routine correspondence to maintain good staff and customer communications.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Monitored office inventory supplies, re-ordering for service provisions.
- Established workflow processes and implemented modifications to improve administrative operations.
Education
Bachelor of Arts - PSYCHOLOGY and SOCIOLOGY
JAI HIND COLLEGE
INDIA 05.1986 - 12.1989
Skills
- Digital marketing understanding
- Communication proficiency
- Target achievement
- Direct sales techniques
- Market trend awareness
- Email marketing tools usage
- Brand promotion strategies
- Business development
- Digital marketing
- Sales reporting
- Crisis handling
- Cross-selling techniques
- Technical sales support
- Client relationship building
- E-commerce sales
- Email marketing automation
- Customer Service
- Team Leadership
- Product knowledge
- Stress management
- Business acumen
- Facebook, Twitter and Instagram proficient
Languages
English
Upper intermediate (B2)
Hindi
Elementary
Marathi
Elementary
Affiliations
- READING & COOKING
References
References available upon request.
Timeline
Sales manager
AXIS ONE REAL ESTATE
11.2020 - 10.2024
Sales Manager
SAPPHIRE REAL ESTATE
06.2015 - 07.2019
Sales manager
SHEFFIELD REAL ESTATE
10.2010 - 03.2015
Supervisor
SHALIMAR REAL ESTATE
02.2007 - 06.2010
Sales executive
HOME LAND REAL ESTATE
05.2005 - 01.2007
Sales executive
PERFECT HOME REAL ESTATE
11.2003 - 12.2004
Sales agent
ZABADANI REAL ESTATE
02.2001 - 09.2003
Administrative officer
JPS SCHOOL GEMS GROUP
02.1999 - 01.2001
Bachelor of Arts - PSYCHOLOGY and SOCIOLOGY
JAI HIND COLLEGE
05.1986 - 12.1989
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