Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivo Fonchang

Summary

Mission-driven Head Barista with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 5years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.


Overview

8
8
years of professional experience

Work History

Head Barista

Paus Break Cafe
02.2021 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Increased sales through effective upselling techniques and recommending appropriate menu items.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Streamlined operations by creating efficient work schedules for barista team members.
  • Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Boosted employee morale with regular coaching sessions, constructive feedback, and open communication channels.
  • Consistently met or exceeded daily sales targets by promoting seasonal specials and limited-time offers.
  • Contributed to a positive workplace culture by resolving conflicts between team members professionally and efficiently.
  • Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
  • Kept up-to-date with industry trends through continual professional development opportunities such as workshops, seminars, and conferences.
  • Supported sustainability initiatives by sourcing eco-friendly products for use within the café setting.
  • Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
  • Monitored customer feedback to improve barista performance and customer service.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.

Barista

Namlet Supersweet Cafe
03.2018 - 12.2020
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Education

Bachelor Of Science - Geology

University of Buea
Cameroon
10.2014

Skills

  • Sales Promotion
  • Recipe creation
  • Menu development
  • POS System Operation
  • Food Safety Compliance
  • Barista mentoring
  • Cleanliness Enforcement
  • Specialty drink preparation
  • Latte art mastery

Languages

English
Upper intermediate (B2)
French
Elementary (A2)

Timeline

Head Barista

Paus Break Cafe
02.2021 - Current

Barista

Namlet Supersweet Cafe
03.2018 - 12.2020

Bachelor Of Science - Geology

University of Buea

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Ivo Fonchang