Ivy Aguilar
Abu Dhabi,UAE
Overview
8
8
years of professional experience
1
1
Certificate
83
83
years of post-secondary education
Work history
Assistant Manager, Colleague Services
Farah Experiences L.L.C. (Ferrari World Abu Dhabi)
- Planned, reviewed, scheduled and executed the Colleagues' Accommodation move from Hospitality Village to Al Shahama Residences last March 2016 and accommodated level 7-6 colleagues including the Entertainment performers
- Which includes coordinating with the service providers
- Conducted site inspections of all 8 buildings with 1116 apartments in regards to cleaning and pest control, safety, security services and transportation
- Performed snagging of all units and coordinated with the service provider's maintenance team
- Procured and prepared all rooms and kitchens with all the furnitures and equipments needed
- Leads and guided the whole team in transferring colleagues and their belongings and cleared rooms from the previous accommodation and prepared all reports and paper works
- Moved and transferred all Entertainment performers from Al Muneera Accommodation to Vision Links Apartments in Abu Dhabi City
- Conducted accommodations' inventories
- Procured all furnitures/consumables for Accommodation
- Oversees the laundry operations, including the in-house washing of garments and linens
- Procured uniforms
- Managed laundry service provider
- Conducted facility site inspections
- Conducted KPI meetings
- Raised PR's and accurately recording payments and invoices
- Created and developed documents such as SOP’s, RA's, checklists and forms.
Coordinator, Colleague Services
Farah Experiences L.L.C. (Ferrari World Abu Dhabi)
- Managed Oracle database system to raise Purchase Requests and Contracts
- Conducted Trainings within the Department
- Conducted facility site inspection of laundry service provider
- Coordinates with the sub contractors and tracking of the contracts
- Conducted Induction to new arrival Colleagues
- Generated meeting reports for the weekly Team meeting.
Communication Control Team Leader, Operations
Farah Experiences L.L.C. (Ferrari World Abu Dhabi)
- Responsible in distributing Park Operating information quickly and accurately to all relevant radio users
- Reported directly to the Duty Manager
- Conducted Appraisal
- Briefing and Guiding all Teams during a Crisis Management Training
- Communicating and updating the website for any changes in the Park
- Updated Manual, SOP’s and Checklists
- Processed reports to Maintenance.
Communication Control Agent, Operations
Farah Experiences L.L.C. (Ferrari World Abu Dhabi)
- Reported directly to Team Leader
- Communicated and updated the website for any changes in the Park
- Rides & Attractions Operator, Operations
- Farah Experiences L.L.C
- (Ferrari World Abu Dhabi)
- Operated and Managed Rides and Attractions
- Responsible for all the Ride’s restrictions are being implemented
- Handled Guest’s complaints and queries.
Assistant Manager, Staff Cafeteria
Farah Experiences L.L.C. (Ferrari World Abu Dhabi)
- Managed the Staff Cafeteria operations, including the transition of Al Raha Management and Royal Catering
- Conducted cleaning audit and spotchecks
- Made sure the service provider follows appropriate storage, handling and food safety requirements, such as adequate refrigeration for chilled and frozen goods and shade and cover for fresh produce
- Made sure all staff have EFST certificates
- Raised PR's and accurately recording payments and invoices
- Conducted re-fresher trainings on emergency drills and evacuation procedures
- Conducted trainings on how to operate machinery and equipment
- Conducted cafeteria inventories for cutleries & crockeries, machines & equipments
- Prepared indoor and outdoor sports activities for FARAH
- Prepared game rules in each activity
- Scheduled games
- Conducted Appraisal.
Logistics and Supply Chain Management
Brentwood Open Learning College
Current
Uniform & Laundry Support Manager
Farah Experiences L.L.C. (Shared Services)
2018.01 - Current
- Review uniform requirements across business units to identify ranges that require custom design versus areas for which off-shelf uniform procurement is an option
- Look for economy of scales by combining requirements from various business units wherever possible while maintaining brand IP requirements
- Sourcing of uniform designs to suit operational, IP brand trends and any other needs and review of designs to ensure functionality and alignment with brand IP
- Managing the approval process for uniform designs by involving in-house decision makers as well as IP owners
- Documenting approved uniforms including item specifications
- Liaise with procurement to source uniform suppliers and negotiate contracts and quality terms to suit business requirements
- Review any supplier contracts to ensure best terms for Farah across all entities keeping in mind strict brand and quality guidelines
- Review and recommend production requirements in terms of fabric composition, colors etc
- Review and approve production samples involving brand IP owners
- Initiate test washing and other standard test to production samples and review results to confirm the samples meet requirements
- Liaise with uniform supplier/s for any uniform re-order requirements and/or for any unresolved delivery discrepancy or quality issues
- Receive uniforms ensuring that delivery meets order terms
- Manage plans for stock levels reacting to changes in demand and logistics ensuring that the right uniform quantities and sizes are available at all facilities
- Liaise with various business units within the organization to ensure uniform projects are completed
- Analyze life span of uniforms, inventory levels etc
- To be able to manage budgets, inventory and reorders accordingly
- Review business unit and colleague feedback to ensure uniforms meet business requirements
- Review laundry service supplier operating and washing procedures and recommend improvements/ variations to achieve better results and life span of uniform items
- Always oversee proper implementation of laundry standards and safety procedures
- Participate facility site inspection of laundry service provider as per Service Provider schedule and discuss any observed areas that require improvements
- Propose and review current laundry distribution set-ups and procedures and make recommendations where better efficiencies can be achieved
- Provide support in implementing any changes to distribution facilities or procedures through the writing of SOPs, policies and training of involved personnel, specifically the housekeeping and laundry teams
- Manage Division P&L, periodically meeting with Finance and/or Director of General Services to discuss Expenditure vs
- Budget
- Manages all inventories by ensuring timely requisitions and reviewing controls to loss and damage
- Manages processing of all related documents (delivery notes, invoices, LPOs etc.) to ensure proper billing of delivered goods and/or services (i.e
- Uniforms)
- Recommends budget inputs for uniform procurement per facility and department
- Maintains equipment and supplies in order to minimize damage, reduce waste and control costs
- Oversee and/or implement cost saving program in order to reduce overall operational costs
- Actively seeks and implements cost saving programs in order to provide positive financial results
- Assists and/or develops the department budget annually and ensures actual expenses are managed as per approved budget in order to increase profit
- Ensure actual expenses do not exceed the division's budget
- Manage additional service requests related to Uniforms and Laundry
- Ensure KPI target(s) for self, division and department are met
- Review service provider(s) performance and provide monthly reports to the Director of General Services regarding their compliance against predetermined/contracted SLAs and KPIs
- Manage or assist in emergency situations that may arise in order to minimize possible commercial loss, revenue leaks, damage, loss or injury to human life or company property
- Deliver operational support for special events in order to achieve set goals and targets
- Ensure sustainable operational readiness of the different facilities
- Chair or attend division meetings on a regular basis
- Manage the manning productively in order to achieve the most efficient use of labor and reduce the costs
- Ensure strict compliance with the department/ division processes, policies, procedures and forms in order to structure the division and assist colleagues in their operational needs
- Be a positive, consistent and fair role model at all times ensuring high standards of practice are maintained while motivating, influencing and supporting other to accomplish personal, departmental and Company goals
- Coordinate and communicate relevant information with colleagues in order to improve internal communication within the division and Company
- Conduct colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth.
Assistant Manager, Housekeeping & Laundry
Farah Experiences L.L.C. (Shared Services)
2016.01 - 2018.01
- Oversees, monitors and ensures departmental policies, procedures and performance standards are being implemented and maintained throughout different areas; cleaning, landscape, waste management, pest control
- Reviews departmental policies, procedures and performance standards to ensure these are up to date, correct and propose changes as appropriate to ensure high levels of customer service
- Ensures any service delivery defects are resolved and identify any trends and share observations and suggestions with Support Manager and/or Manager
- Establishes and/or maintains good business relationships with Service Providers and different suppliers to ensure quality is maintained
- Monitors completion of various tasks related to departments’ & Service Provider KPIs
- Assists with making sure processes are in place to accomplish or meet approved KPIs
- Updates any regular trackers, excel sheets or reports
- Reviews accuracy of any checklists and records completed in their area and analyze
- Ensures their area meets financial targets as set by their departmental manager through tracking expenditures and revenue
- Coordinates any inventory/stock take activities required in their area
- Ensures sufficient stock remains on hand at all times and reduces stock loss/wastage
- Raises purchase requests and subsequently follow up on approvals, delivery and payment
- Reviews reports, invoices and/or delivery notes to ensure proper billing and documentation, prior to final review of Support Manager and/or Manager
- Monitors daily operation of housekeeping by inspection, audit checklists, identifying areas not being cleaned as per standards, and regular feedback to both in-house and Service Providers
- Responsible for landscape Service Provider daily tasks completion
- Responsible for pest control services, checking of daily schedules and ensuring completion of tasks assigned
- Responsible for recyclables and waste management, ensures that waste is collected as per schedules and segregated at BOH areas and increase recyclable rate by 20% each year in the park
- Is responsible to create awareness about waste management and recyclables and provide any inputs to other departments like F&B etc
- Ensures all F&B outlets and colleague areas at BOH are treated by pest control as and when needed and comply with HACCP regulations
- Fosters a harmonious atmosphere among Colleagues in their area and brings team members together through constant communication and team activities
- Liaises with Administrator for administrative works and also help in compiling documents whenever necessary for processing invoices, purchases etc
- Openly communicates appropriate and useful information through various channels to include department meetings and briefings, rewards and recognition etc
- Coaches and discipline Colleagues in a fair and consistent manner in order to motivate and improve performance
- Conducts Colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth
- Ensure all third party documentations are in line as expected in Farah policy
- Coordinates with Finance and procurement to process payments and other related
- Reviews satisfaction results for their areas and identify any trends and share observations and suggestions with Support Manager and/or Manager
- Knows CAFM-Maximo and thus uses system tools assigned to Soft Services department effectively
- Plan, coordinate with Support Manager and /or Manager for suggestions and implementations on comprehensive waste management system and recycling projects.
Education
High School Diploma -
O'Donnell Resettlement High School
PhilippinesDiploma - Culinary Arts
Filipino Institute
UAESkills
- Advanced knowledge of MS Excel (macros, pivot tables, data visualization)
- Proficient in MS Access (creating and modifying databases, tables, queries, and forms; reports)
- Speaks and understand basic Mandarin language
- Maximo, Oracle, Kronos, Eatec Operations
- Lean Six Sigma
- Report writing
- Waste elimination techniques
- Operations evaluation
- 5-why analysis
- Supplier management
- Inventory reduction
- Contingency planning
- Supply chain analysis
- Procurement
- Leadership
- Multilingual
Certification
- Level 3 Award in Supervising Food Safety (HACCP) - with Merit
- Essential Food Safety (EFST) Innovation award at Ferrari World
- Runner-up award for Leadership at Ferrari World in 2017, 2016 & 2015
- Certified task and group trainer Advanced MS Excel course
Timeline
Logistics and Supply Chain Management
Brentwood Open Learning College
Current
Uniform & Laundry Support Manager
Farah Experiences L.L.C. (Shared Services)
2018.01 - Current
Assistant Manager, Housekeeping & Laundry
Farah Experiences L.L.C. (Shared Services)
2016.01 - 2018.01
Assistant Manager, Colleague Services
Farah Experiences L.L.C. (Ferrari World Abu Dhabi)
Coordinator, Colleague Services
Farah Experiences L.L.C. (Ferrari World Abu Dhabi)
Communication Control Team Leader, Operations
Farah Experiences L.L.C. (Ferrari World Abu Dhabi)
Communication Control Agent, Operations
Farah Experiences L.L.C. (Ferrari World Abu Dhabi)
Assistant Manager, Staff Cafeteria
Farah Experiences L.L.C. (Ferrari World Abu Dhabi)
High School Diploma -
O'Donnell Resettlement High School
Diploma - Culinary Arts
Filipino Institute