IVY GONZALES

Answered incoming calls, directing clients to individuals addressing specific needs

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Kept reception area clean and neat to give visitors positive first impression
• Handled complaints and questions, and re-directed calls to other team members
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
• Acted as first point of contact and set appointments for prospective clients
• Apply for insurance approval of patient
• Submitting insurance claim to DHPO.
• Resubmitting Re submission
• Tracking insurance Payment

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Corresponded with clients through email, telephone, or postal mail.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
• Trained new staff members in customer service techniques and hotel operations
• Kept accounts in balance and ran daily reports to verify totals
• Maintained files and records by implementing effective filing systems that boosted efficiency
• Developed and maintained positive relationships with guests for satisfaction

• Responsible for communicating with customers
• Responsible for assisting customers in selecting right product
• Performing financial transactions and demonstrating knowledge of product being sold
• Checking t storeroom for additional stock or special‐ordering products that meet t customer's needs
• Deal with customer's complaints professionally and with restraint
• Close as many deals and transactions as possible
• Ensures that customer is satisfied as complete transaction
• From locating specific product that customer is looking for, finding right size of item
• Bag products for customers.