Ivy Kimani
Dubai
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
1
1
year of professional experience
Work History
Salesperson
AMORE STORE KENYA
12.2022 - 04.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Worked to build relationships with customers and built potential for additional sales which increased by 10%.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Worked with loss prevention in monitoring shopper behavior.
- Increased sales and customer satisfaction through personalized servicing.
Waitress
TRIPLE'O' HOTEL
01.2022 - 05.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Education
Diploma - Hospitality and Tourism
Kabarak University
Kenya01.2021
Kenya Certificate of Secondary Education -
Karoti Girls' High School
Kenya2019
Kenya Certificate of Primary Education -
Day Spring Junior Academy
Kenya2015
Skills
- SKILLS AND ABILITY
- Creativity
- Customer Service
- Time management
- Consultative Selling Techniques
- Billing and Payment Processing
- Upselling
- Providing Feedback
Additional Information
- Positive team player with an outstanding work ethics and dependable.
- Adaptable and enthusiastic.
- Courteous and considerate.
- Consistent and decisive Trustworthy, friendly, and appropriate.
- Well regarded for, written and oral communication skills.
Timeline
Salesperson
AMORE STORE KENYA
12.2022 - 04.2023
Waitress
TRIPLE'O' HOTEL
01.2022 - 05.2022
Diploma - Hospitality and Tourism
Kabarak University
Kenya Certificate of Secondary Education -
Karoti Girls' High School
Kenya Certificate of Primary Education -
Day Spring Junior Academy
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