ANNESH JALEEL
Dubai
Summary
Experienced Retail and Operations Specialist with over 7 years of experience in retail sales management. Proven track record of delivering outstanding customer service and expertise in cash handling. Excels in creating positive customer experiences, managing transactions, and resolving issues promptly. Skilled in sales and marketing, inventory management, and team leadership. Eager to transition talents to the cash exchange industry to drive exceptional customer satisfaction and operational excellence. Strong skills in customer service, communication, cash handling, sales and upselling, transaction management, inventory management, problem-solving, currency exchange, team collaboration, attention to detail, time management, fraud prevention, flexibility and adaptability. Proficient in POS systems and technical computer skills. Works well under pressure with a high level of professionalism.
Overview
7
7
years of professional experience
Work History
Sales Assistant
ENOC Retail LLC
09.2024 - Current
- Provided outstanding customer service, served customers at tills, and handled cash transactions and refunds
- Responded to customer questions and concerns, resolving issues promptly and escalating when necessary
- Created quotes for customers, explained services' benefits, and managed accurate cash handling procedures
- Unpacked deliveries, stocked shelves, arranged displays, priced up, and rotated stock
- Building great relationships with customers, colleagues and suppliers
- Worked well under pressure and handled customers face-to-face and on the phone
- Won internal awards for providing the best customer service
Executive - Operations and Cash Management
TeamLease Services Limited
08.2023 - 07.2024
- Establish a clear process for cash collection, reconciliation, and deposit into the bank.
- Handling detailed records of employee wages, hours worked, bonuses, and deductions.
- Monitoring daily cash balances, forecasting future cash needs, and ensuring optimal liquidity.
- Handling vendor payments for daily van deliveries on a weekly basis.
- Managed overall Hub operations, ensuring delivery metrics, cash handling, AOP adherence, and team performance reports.
- Ability to work under pressure and make strategic decisions regarding liquidity and investments.
Executive - Accountant
ABT Parcel Service
07.2020 - 06.2023
- Financial Transactions & Bank Remittances
- Managed payroll function ensuring accurate and timely payments to all employees.
- Managed petty cash transactions to support operational needs.
- Ensured accurate and timely remittance of Cash-on-Delivery (COD) collections to the bank.
- Maintained integrity of general ledger and chart of accounts.
- Tracked funds, prepared deposits and reconciled bank statements.
- Delivered clear and professional communication, both written and oral, to Amazon Sellers and Merchants
Crew - Cashier
McDonald's
11.2017 - 12.2019
- Provided exceptional customer service, greeting customers, recording orders, and addressing their questions
- Accurately handled cash transactions, calculating and providing change while ensuring secure cash handling
- Trained new employees on procedures, safety standards, and customer service best practices
- Monitored shift operations, ensuring staff adherence to protocols and maintaining high service standards
- Resolved customer complaints and suggestions, ensuring prompt, effective resolution and customer satisfaction
Education
Bachelor Of Computer Applications - Computer And Information Systems
Hindusthan Arts And Science College
Coimbatore, India04.2017
Skills
Customer Service
Communication skills
Problem-Solving
Sales & Upselling skills
Extremely quick learner
Team collaboration
Attention to Detail
Cash Handling
Bank Remittances
Flexibility & Adaptability
POS System Proficiency
Work under pressure
Technical & Computer skills
Transaction Management
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Arabic
Elementary (A2)
Additional Information
PERSONAL INFORMATION
Passport No: P8978975
Marital Status: Married
Nationality: Indian
Visa Status : Residence visa
Gender: Male
Date of Birth: 04/02/1996
Timeline
Sales Assistant
ENOC Retail LLC
09.2024 - Current
Executive - Operations and Cash Management
TeamLease Services Limited
08.2023 - 07.2024
Executive - Accountant
ABT Parcel Service
07.2020 - 06.2023
Crew - Cashier
McDonald's
11.2017 - 12.2019
Bachelor Of Computer Applications - Computer And Information Systems
Hindusthan Arts And Science College
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