J-LYKA ANN MONES
San Fernando, La Union
Summary
Highly efficient service crew with well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
Work History
SERVICE CREW
LEMON HUB
09.2023 - 01.2024
- Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Displayed strong leadership skills through mentorship of junior crew members looking to advance within the organization.
- Accurately operated cash register to process customer payments.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Calculated totals, processed payments and issued receipts.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Trained new team members on procedures, customer service, and sales techniques.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Worked well with teammates and accepted coaching from management team.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
SERVICE CREW
FOOD CARTEL
03.2022 - 06.2023
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Kept customers and crew areas organized.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Took orders, prepared meals, and collected payments.
- Measured and recorded storage temperatures for frozen, cold and hot items.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Service Crew
TURKS, ZENAROSA FOOD CORP
06.2021 - 05.2022
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Worked well with teammates and accepted coaching from management team.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Operated cash registers and POS systems daily.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Took orders, prepared meals, and collected payments.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
SERVICE CREW
LION CHEF
06.2020 - 05.2021
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Became familiar with products to answer questions and make suggestions.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Kept customers and crew areas organized.
SALES LADY
BFF'S CLOTHES AND FOODS
01.2018 - 05.2020
- Maintained a clean and organized store environment to improve overall shopping experience for customers.
- Conducted regular price checks, ensuring accuracy and competitive pricing for all merchandise.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
LA UNION NATIONAL
SAN FERNANDO, LA UNION03.2019
Skills
- Multitasking and Organization
- Food portioning
- Food and beverage preparation
- Supplies Monitoring and Restocking
- Inventory Restocking
- Attention to Detail
- Cash Register Operations
- Customer Service
- Efficient task completion
- Collaboration and Teamwork
- Computer Literate
- Verbal and written communication
Timeline
SERVICE CREW
LEMON HUB
09.2023 - 01.2024
SERVICE CREW
FOOD CARTEL
03.2022 - 06.2023
Service Crew
TURKS, ZENAROSA FOOD CORP
06.2021 - 05.2022
SERVICE CREW
LION CHEF
06.2020 - 05.2021
SALES LADY
BFF'S CLOTHES AND FOODS
01.2018 - 05.2020
High School Diploma -
LA UNION NATIONAL
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