Jabeena Kannammury Sherief

• Years of managing a team with number of employees in the performance of the job duties such as responding to customer inquiries and resolving issues or complaints.
• Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
• Identified issues, analyzed information and provided solutions to problems.
• Booked transportation and coordinated schedules for conferences and meetings.
• Arranged travel accommodations for groups, couples and executive clients.
• Booked tickets for air, rail and ground transportation.
• Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of [Corporate/IT/ADHOC] rules and procedures.
• Dealt with payment processing services for bookings and refunds for clientele.
• Applied fare rules equitably to effectively meet needs of diverse business clients.
• Saved clients on overall travel costs by finding most affordable ticket and lodging options.
• Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
• Maintained 03 high level corporate accounts for 08 years.
• Helped senior managers make effective decisions based on current and accurate reporting.
• Updated and maintained customer databases to increase customer retention.
• Followed up with customers to increase customer service with travel plans.

• Organized trips for individual, family and business travelers.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.

• Making itineraries and issuing of tickets.
• Automated reservation and ticketing on Amadeus, Sabre, Galileo and Acelero.
• Assisting staff for designing the holiday packages.
• Communicating with customers (Individual and Companies) and giving them maximum customer satisfaction
• Following up with clients (All Major Air Lines Companies) and trying to solve customer’s issue if any.
• Following up with customers (Mainly companies) for any bulk ticket issuing and Payments.

· Organizing International Tours Preparing itineraries and costing.

· International Flight booking, Reservation & Confirmations.

· Liaison and handling enquiries for customers.