Jabir Khadim Hussain
Customer Service And Logistics Management
Muweilah, Sharjah
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail and Supply Chain Logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Logistics Team Leader
Noon
SHJ
12.2021 - Current
- Drove operational improvements which resulted in savings and improved profit margins.
- Improved operations through consistent hard work and dedication.
- Maintained energy and enthusiasm in fast-paced environment.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with colleagues to create prototypes for designs and training materials.
Fleet Administrator
Noon
DXB
08.2020 - 12.2021
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.
- Conducted analysis of fleet operations and profitability to make recommendations for continuous improvement.
- Worked with drivers, customers and company personnel to resolve service issues, routing and planning and mechanical problems.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Managed employee scheduling, payroll and data collection to maximize project outcomes.
- Maintained accurate driver information for delivery scheduling.
Senior Logistics Associate
Noon
Dubai
08.2019 - 07.2021
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Built long-term relationships due to prompt and courteous service.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
Retail Associate
Motion Gate, DXB Entertainment
Dubai
11.2018 - 02.2020
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked with loss prevention in monitoring shopper behavior.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
Call Center Representative
Sharaf DG
DXB
03.2018 - 10.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion and access to services.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
Education
Honors - Business Administration And Management
Buckinghamshire New University
United Kingdom 07.2021 - 01.2022
Diploma Level 5 - Business Administration And Management
Buckinghamshire New University
United Kingdom 06.2019 - 06.2020
Diploma - Digital Marketing
Digital Vidya
India 06.2018 - Feb 2020
High School Diploma -
British Council
Dubai, UAE 01.2018 - 12.2022
Skills
Team leadership and supervision
Complaint resolution
Creative problem solving
Technical Support
Warehousing functions
Administrative support
Training development aptitude
Staff education and training
Timeline
Assistant Logistics Team Leader
Noon
12.2021 - Current
Honors - Business Administration And Management
Buckinghamshire New University
07.2021 - 01.2022
Fleet Administrator
Noon
08.2020 - 12.2021
Senior Logistics Associate
Noon
08.2019 - 07.2021
Diploma Level 5 - Business Administration And Management
Buckinghamshire New University
06.2019 - 06.2020
Retail Associate
Motion Gate, DXB Entertainment
11.2018 - 02.2020
Diploma - Digital Marketing
Digital Vidya
06.2018 - Feb 2020
Call Center Representative
Sharaf DG
03.2018 - 10.2018
High School Diploma -
British Council
01.2018 - 12.2022