Jabulani Chasara
Dubai
Summary
Experienced and goal-oriented hospitality leader with a track record of running profitable restaurants and building a strong reputation for quality and service. Specializing in high-end establishments, I bring proven leadership, planning, and problem-solving abilities to ensure exceptional customer experiences. My expertise lies in creating a welcoming atmosphere, managing efficient operations, and fostering a dedicated team that consistently exceeds expectations. With a passion for delivering excellence, I am committed to driving success and elevating the standards of the hospitality industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Restaurant And Bar Manager
Crafty Fox British SportsBar & Gastropub
09.2022 - Current
- Directed staff schedules and rosters, optimising workforce efficiency
- Interacted positively with customers, effectively promoting restaurant facilities and services
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction
- Recruited and trained high-performing team members to deliver faultless customer care
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Planning Sports bar promotions and offerings to drive restaurant revenue.
- Collaborating with supply for promo and activations to bring sportsmanship spirit.
- Organized theme nights and entertainment to drive venue traffic and keeping the bar alive.
Assistant Bars And Beverage Manager
Buddha Bar Dubai
01.2019 - 08.2022
- Delivered in-depth training to customer-facing staff, promoting strong service performance
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales
- Achieved financial goals through rigorous restaurant budgeting and forecasting
- Developed, implemented and communicated business plans to promote profitable food and beverage sales
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances
- Maintained detailed and current records of inventory, personnel activities and business finances
- Created seasonal sales plans with varying stock and promotional strategies
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge
- Followed industry trends and set pricing strategies to maximise business returns
- Monitored bar needs and delegated tasks to reduce patron wait times
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams
- Managed large teams in high-volume setting, driving operational efficiency
- Applied cocktail and mixology expertise to curate an appealing beverage menu
- Built relationships with suppliers to negotiate favourable terms
- Created team building initiatives to encourage upselling and meet revenue targets.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements
Assistant Pool Bar Manager
Qars Al Sarab Resort By Anantara
02.2017 - 01.2019
- Enhanced team productivity through effective scheduling and task delegation.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Managed staff schedules and maintained adequate coverage for all shifts.
Head Mixologist
Zaya Nurai Island Resort
01.2016 - 06.2017
Lead Mixologist
JW Marriott - Miami Turnberry Resort
07.2013 - 08.2015
Education
Master of Business Administration - International Business Management
Metropolitan School Of Business Management
LondonDiploma of Higher Education - Diploma In Wine Appreciation
Austin Peay State University
ClarksvilleDiploma of Higher Education - Diploma In Strategic Business Management
International Business Management Institute
BerlinSkills
- Strategic Planning
- Guest Relations
- Budget planning and execution
- Payroll and scheduling
- Cost Control
- Hospitality business management
- Recipes and menu planning
- Team development
- Performance evaluations
- Wine list development
- Brand building
- Cocktail list development
- Project budgeting
- Barista training
- Workflow planning
- Diverse beverage knowledge
- Decision making
- Cost estimating
- Contract negotiations and administration
- Social media marketing
- Programme development
- Accounting
Certification
- Chartered Institute of Business Management
- Person In charge (PIC) Dubai Golf
- Certified Advanced Mixology By European Bar School
- Certified Patron Tequila Perfectionist By Barcadi International Ltd
- Certified Gin & Whiskey Ambassador By Barrel & Beyond
- Certified Train The Trainer By Dubai Golf
- Wine & Spirits WSET level 2
- HACCP Level 3
- Bar Management Certificate By Red Hop UK
Accomplishments
- Collaborated with team of 20 Suppliers in preparation of hosting DP World Championship Tour Final two years in a row 2022 and 2023 at Jumeirah Golf Estates to build diverse bars offering throughout the tournament which contributed to a 40 percent beverage revenue spike.
Languages
English
French
Timeline
Assistant Restaurant And Bar Manager
Crafty Fox British SportsBar & Gastropub
09.2022 - Current
Assistant Bars And Beverage Manager
Buddha Bar Dubai
01.2019 - 08.2022
Assistant Pool Bar Manager
Qars Al Sarab Resort By Anantara
02.2017 - 01.2019
Head Mixologist
Zaya Nurai Island Resort
01.2016 - 06.2017
Lead Mixologist
JW Marriott - Miami Turnberry Resort
07.2013 - 08.2015
Master of Business Administration - International Business Management
Metropolitan School Of Business Management
Diploma of Higher Education - Diploma In Wine Appreciation
Austin Peay State University
Diploma of Higher Education - Diploma In Strategic Business Management
International Business Management Institute
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