Jacent Wanyana
Dubai
Summary
I am a dedicated, highly motivated and results-driven graduate with over five years of UAE experience in customer service and sales. Honest and capable of working competently on my own initiative as well effectively in a team. I have the ability to manage time effectively and prioritize conflicting demands in order to meet customers' satisfaction. I communicate well with a relaxed, patient and friendly disposition and at all times a helpful attitude at work.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store in charge Du Franchise
Jumbo Electronics LLC
2018.05 - Current
- Welcoming and greeting customers warmly.
- Assisting store manager in daily running of store activities while supervising staff and ensuring efficient store operations
- Implementing inventory control strategies to optimize inventory levels and minimize waste and losses
- Preparing and submitting reports on store performance, sales data and inventory levels to upper management
- Handling customer complaints and resolve issues in timely and satisfactory manner
- Providing required information about company products and services to customers like postpaid plans and home internet connections
- Selling postpaid and prepaid simcards, internet and voice bundles to customers
- Assisting in sales by providing product or service information that may help the customer to make a decision.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns
Customer Care Executive
SHARAF DG LLC
2017.11 - 2018.03
- Welcoming and greeting customers warmly
- Promptly responding to customer questions submitted via email or website.
- Answering customer questions and provide information to resolve any issues.
- Processing orders and returns
- Interacting with company customers in order to provide them with information they may require about company
- Collected customer information and analyzed customer needs to recommend potential products or services
- Maintained and managed customer files and databases
- Employed comprehensive benchmarks to establish and monitor customer service standards
Front Office Assistant/ customer care
FLORA HOTEL APARTMENTS DUBAI
2015.04 - 2017.06
- Greeting all guests and assisting them with check-in and check-out
- Maintaining a positive attitude and friendly demeanor
- Responding to all guest questions and requests
- Answering and forwarding phone calls
- Managing guest bookings and reservations
- Keep a tidy and orderly workspace
- Completing basic cashier and bookkeeping responsibilities.
CASHIER/ ACCOUNTANT
VENUS MEALS LIMITED
2014.01 - 2015.02
- Greeting and welcoming customers as they the restaurant
- Answering to inquiries
- Taking orders at the counter
- Receiving payments and presenting changes to customers
- Packing food items
- Making reservations for customers
- Assisting other restaurant staff as needed
- Depositing money to the bank
- Daily booking and posting of transactions.
Education
High School Diploma -
Uganda Institute of Allied Health And Sciences
Kampala Uganda06.2014
Skills
- Persuasive Speaking Skills
- Empathy
- Ability to use Positive Language
- Clear Communication Skills
- Self-Control
- Taking Responsibility
- Patience
- Attentiveness
- Time Management Skills
- Ability to 'Read' Customers
Certification
- Retail soft skills booster, 05/01/20
- Elevating Retail Experience, 05/01/20
Accomplishments
- Diploma in Orthopaedic technology, 2010, 2013
- Advanced level certificate, 2007, 2008
- Buddo Secondary School, 2003, 2007
Languages
English
Personal Information
- Gender: Female
- Visa Status: Under Notice Period
- Nationality: Ugandan
References
Upon Request
Timeline
Store in charge Du Franchise
Jumbo Electronics LLC
2018.05 - Current
Customer Care Executive
SHARAF DG LLC
2017.11 - 2018.03
Front Office Assistant/ customer care
FLORA HOTEL APARTMENTS DUBAI
2015.04 - 2017.06
CASHIER/ ACCOUNTANT
VENUS MEALS LIMITED
2014.01 - 2015.02
High School Diploma -
Uganda Institute of Allied Health And Sciences
- Retail soft skills booster, 05/01/20
- Elevating Retail Experience, 05/01/20
Similar Profiles
Norbin Carlo OrigenesNorbin Carlo Origenes
Sales Officer at Jumbo Electronics LlcSales Officer at Jumbo Electronics Llc
Bijumone BabuBijumone Babu
Sales Executive at Green Arabia - M.A.H.Y Khoory & CO. LLCSales Executive at Green Arabia - M.A.H.Y Khoory & CO. LLC
ALEESHA TOMALEESHA TOM
Front Office Executive and cashier at Jumbo Electronics Co. Ltd (LLC)Front Office Executive and cashier at Jumbo Electronics Co. Ltd (LLC)