Jackie Lou C. Abella
Dubai
Summary
Friendly Receptionist with a background in various office settings. Knowledgeable about security, service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
4
4
years of professional experience
Work History
Receptionist
Tadbeer
04.2022 - 03.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Front Desk Receptionist
VKR Events LLC
04.2020 - 04.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- We delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Education
Bachelor of Science - Computer Science
St Paul College Foundation Incorporated
Bulacao Cebu City, Philippines03.2006
Skills
- Scheduling
- Clerical Support
- Travel Coordination
- Office Management
- Bookkeeping
- Data Entry
- Project Coordination
- File Management
- Administrative Support
- Technical Support
- Document Control
- Database Administration
- Greeting and Seating Clients
- Professional Demeanor
- Security Awareness
Languages
English
Advanced (C1)
Timeline
Receptionist
Tadbeer
04.2022 - 03.2024
Front Desk Receptionist
VKR Events LLC
04.2020 - 04.2022
Bachelor of Science - Computer Science
St Paul College Foundation Incorporated
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