JACKLINE KARIUKI
DUBAI,UAE
Summary
Energetic employee well-versed in strong communication and organisation skills. Committed to seeking solutions to problems and applying extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
1
1
year of professional experience
Work History
Stewardess
HILTON DUBAI JUMEIRAH
Dubai , UAE
10.2023 - Current
- Maintained meticulous venue appearance by constantly verifying cleanliness and tidiness of public areas.
- Delivered smooth events with proactive crowd and traffic control.
- Welcomed attendees and promptly resolved queries.
- Interacted with guests and staff to build rapport.
- Communicated with and effectively supported guests of all backgrounds.
- Handled special needs of children, elderly and individuals with disabilities.
- De-escalated and resolved conflicts with firm and professional style.
- Advised customers on logistical queries, demonstrating clear understanding of site layout and event timetables.
Food & Beverage Assistant
HILTON DUBAI JUMEIRAH
Dubai , UAE
10.2022 - 09.2023
- Contributed to a food-safe environment, verifying proper food storage to reduce risk of spoilage.
- Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
- Actively listened to guests and understood when managing complex food service complaints.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Provided first-class customer care through helpful, friendly service.
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
- Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.
- Served multiple courses promptly to maintain smooth kitchen and waiting operations.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- Delivered silver service with care and professionalism, upholding restaurant standards.
Education
Diploma - TEACHING
MURANGA TEACHERS TRAINING COLLEGE
KENYAHigh School Diploma -
Kenya Certificate of Secondary Education
KENYASkills
- Health and safety awareness
- Conflict resolution
- Point of Sale system accuracy
- Guest interaction
- Customer service
Additional Information
- PERSONAL DETAILS
- EXPERIENCE Multitasking Skills - taking orders, delivering food, clearing tables etc Active Listening Skills Excellent Verbal & Written Communication. Ability to handle Customer Concerns Collaborative Worker spaces.
Timeline
Stewardess
HILTON DUBAI JUMEIRAH
10.2023 - Current
Food & Beverage Assistant
HILTON DUBAI JUMEIRAH
10.2022 - 09.2023
Diploma - TEACHING
MURANGA TEACHERS TRAINING COLLEGE
High School Diploma -
Kenya Certificate of Secondary Education
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