JACKLINE MUSA AWAZI
Dubai,UAE
Summary
Hospitality Professional experienced in guest reservation and automated booking systems. Delivered operational efficiency through effective email correspondence, data entry, and record-keeping. Committed to enhancing guest experiences and seeking overnight front desk position to further support hotel guests.
Overview
2
2
Languages
2
2
years of professional experience
Work history
Front desk agent
Hyatt Regency
Dar es Salaam, Tanzania
2026.01 - 2026.10
- Ensured smooth check-ins and check-outs for optimal guest experience.
- Checked guests in and out and processed payments according to booking notes.
- Coordinated room bookings, maximising occupancy rates.
- Processed reservation requests from various channels accurately to avoid double bookings.
- Managed incoming calls, ensuring professional service.
- Multitasked efficiently during peak hours without compromising on service quality.
- Responded swiftly in emergency situations, ensuring safety of all guests.
- Handled confidential information discreetly to maintain privacy and trust of guests.
Hostess
Gran Melia
Arusha
2025.04 - 2025.12
- Provided excellent customer service to ensure repeat business.
- Escorted guests to their tables, providing detailed menu information.
- Managed reservations and seating arrangements for smooth operations.
- Organised waiting lists during peak hours to manage crowd effectively.
- Took telephone bookings accurately, reducing chances of double booking or errors.
- Collaborated with the serving staff to streamline service delivery.
- Assisted in setting up and clearing tables for improved dining experience.
- Maintained a clean entrance area, creating an inviting atmosphere.
Education
Bachelor's degree - Gender and development
Mwl.Nyerere
TanzaniaDiploma - Hospitality
Arusha Institute of Hospitality
TanzaniaSkills
- Reservations
- Booking management
- Automated booking systems
- Data management
- Record-keeping
- Microsoft Office
- Email correspondence
- Customer service
Languages
English
Native
Swahili
Native
Affiliations
- Travelling
- Movies
- Music
- Cooking
Timeline
Front desk agent
Hyatt Regency
2026.01 - 2026.10
Hostess
Gran Melia
2025.04 - 2025.12
Bachelor's degree - Gender and development
Mwl.Nyerere
Diploma - Hospitality
Arusha Institute of Hospitality