Summary
Overview
Work History
Skills
Languages
Professional Academics Details
Tel
Personal Information
References
Timeline
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Jackline Ndegwa

Jackline Ndegwa

Dubai

Summary

To work in a progressive organization where my skills will be utilized and developed while contributing to the growth of the organization and hence advancing my career.

Self-motivated senior quality assurance in my work with wide experience and motivation. Able to work on own initiative and as a part of the team.

Overview

2
2
years of professional experience

Work History

HOUSEKEEPING ORDER TAKER

MEDIA ROTANA HOTEL DUBAI
02.2014
  • Safe keep, record and collect all keys and papers held within the Housekeeping Office
  • Ensure the sorting of all daily activity reports in the Housekeeping Office
  • Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
  • Record all incoming calls, ensure all messages are disseminated and followed up accordingly
  • Handle all issues pertaining to lost & found - receiving, recording, storage, claiming and clearing
  • Update and maintain all housekeeping files
  • Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
  • Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
  • Keep and maintain the cleanliness and tidiness of the Housekeeping Office
  • Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
  • Performs general office works and maintain confidentiality of important internal office matters as necessary
  • Maintains the appropriate office and guest supplies at all the time
  • Initiate necessary requisition when required
  • Prepare attendance sheet for payroll before the end of the month and submitting to the Accounts Department
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures.

Telephone Operator

FINANMARK AFRICA LIMITED
09.2009 - 09.2010
  • To answer all incoming telephone call in a professional and polite manner
  • To make clear and accurate communication to the other party on the other end of the line
  • To redirect and divert calls to appropriate parties or offices
  • To relay information as quickly and as accurately as possible as when the other party asks for a certain phone number, he has to look up his computerized or manual directory with alertness and presence of mind
  • To call up or dispatch the appropriate personnel in cases of emergency
  • Giving polite assistance to its caller and give best services.

CUSTOMER SERVICE SUPERVISOR

STEM HOTEL
09.2008 - 09.2009
  • Meet, greet and direct guests who enter the lobby area
  • Serve as the main point of contact for regular guests and VIP guests and ensure hotel departments are fully briefed on their requirements
  • Seek verbal feedback from customers on a regular basis and respond to all guest queries in a timely and efficient manner
  • Serve as a point of contact for long-stay guests of 14 days or longer – ensuring they feel comfortable and can ask advice or information from guest relations
  • Manage record and resolve guest or customer complaints promptly
  • Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
  • Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the guest
  • Communicate with the Executive Lounge Manager and track and reward regular guests for their loyalty and creativity; choose rewards that meet guest preferences while remaining within the allocated budget.

Skills

  • Customer service orientation
  • Ability to communicate effectively
  • Team work and co-operation
  • Flexibility
  • Language proficiency in English
  • Able to deal with people at any organization level
  • Planning and decision making

Languages

English

Professional Academics Details

  • 01/01/2005, 12/31/2007, KIMATHI UNIVERISITY COLLEGE TECHNOLOGY, CERTIFICATE IN HOTEL MANAGEMENT
  • 01/01/2001, 12/31/2004, OLE TIPIS GIRLS HIGH SCHOOL, KENYA CERTIFICATE OF SECONDARY EDUCATION -KSCE

Tel

+97155 4682594

Personal Information

Nationality: Kenyan

References

Upon requests

Timeline

HOUSEKEEPING ORDER TAKER

MEDIA ROTANA HOTEL DUBAI
02.2014

Telephone Operator

FINANMARK AFRICA LIMITED
09.2009 - 09.2010

CUSTOMER SERVICE SUPERVISOR

STEM HOTEL
09.2008 - 09.2009

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Jackline Ndegwa