Jackson Nkemlebe

I currently work in Dubai international airport as a ram staff under transguard group. I simply power(GPU) and AC on each EK arrival flights. As a team member i also deal with passengers baggages. And lastly but not the least i also customer service activities during extra duties.

• Remained flexible in rapidly moving environment and adapted to developing situations.
• Maintained strong corporate image and physical security presence.
• Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
• Allocated keyholder responsibilities including [Task] and [Task].
• Completed thorough incident reports, recording exact observations, occurrences and witness statements.
• Delivered first class customer service while maintaining professionalism.
• Analysed CCTV to track thefts and compiled incident reports.
• Allocated and verified badges and ID to grant access to authorised individuals.
• Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
• Maintained detailed understanding of specified operating procedures, health and safety rules and risk management to ensure continued company compliance.
• Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
• Established clear processes to handle fire and security alarm activations.
• Investigated alarms and incidents with rigorous evidence collection.
• Kept entrances secure with consistent visitor, personnel and package screening.
• Eliminated unauthorised access through effective employee and visitor screening.
• Improved efficiency and productivity by acquiring new skills.
• Wrote reports outlining project progress and results.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Consistently arrived at work on time and ready to start immediately.
• Worked flexible hours, covering nights, weekends and bank holidays.

• Maintained compliant documentation on [Software] for reliable company records.
• Advised customers on availability, pricing and location of products.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Followed scripts when answering common customer questions.
• Maintained excellent client satisfaction by providing in-depth support.
• Obtained feedback from customers to improve service experience.
• Assisted customers with additional retail services, including alterations, special orders and item loans.
• Stayed current on processes and procedures to offer relevant assistance.