Jackson Ogada Okelo
Dubai,UAE
Summary
Experienced professional with a strong background in emergency response training, fire safety awareness, and first aid awareness. Demonstrates expertise in complaint and conflict de-escalation tactics, public area safety checks, and food safety compliance. Skilled in customer interaction, billing procedures, and hospitality etiquette. Proficient in stock rotation knowledge, cleaning and setting tables, and proactively checking in throughout customer service. Committed to maintaining high standards of safety and service within the hospitality industry.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Security officer
Joyland Apartments
Nairobi, Kenya
03.2023 - 08.2024
- Created hazard-free environment by reporting on building damage and irregularities.
- Employed covert surveillance to monitor individuals and gather evidence of violations.
- Inspected access points for signs of tampering and secured against misuse.
- Eliminated unauthorised access through effective employee and visitor screening.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
Security officer
Qatar Security Services
Doha, Qatar
09.2022 - 01.2023
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Upheld strict access controls for ensuring building security.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Patrolled premises regularly, contributing to a safe work environment.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Collaborated with local law enforcement agencies for enhancing site security measures.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Coordinated with other officers on shift changes smoothly and effectively.
- Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work..
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
Food runner
Gilly Hotel
Migori, Kenya
01.2016 - 03.2020
- Maintained high standards of cleanliness in dining area by clearing tables quickly.
- Enhanced customer experience with timely delivery of food to tables.
- Assured quality service for all customers by promptly responding to requests and complaints.
- Supported kitchen staff by transferring dishes, utensils and cooking equipment efficiently.
- Demonstrated exceptional multitasking skills whilst prioritising large volumes of orders effectively.
Data entry administrator
Lancet Laboratories
Nairobi, Kenya
01.2014 - 02.2015
- Sustained high productivity levels for smooth office operations.
- Managed large volumes of data entry tasks, ensuring quick turnaround time.
- Streamlined workflow processes to improve efficiency.
- Enhanced database integrity and security with regular system checks.
- Performed high-speed typing tasks, minimising error rates.
- Maintained confidentiality of sensitive information with strict adherence to privacy regulations.
Education
Diploma - Accounting
Universal Group of Colleges
Nairobi 01.2003 - 09.2007
Essential Food Safety Training - Food Safety
Universal Group of colleges
Nairobi 06.2015 - 11.2016
Skills
- Emergency response training
- Fire safety awareness
- First aid awareness
- Complaint and conflict de-escalation tactics
- Public area safety checks
- Food safety compliance
- Customer interaction
- Billing procedures
- Hospitality etiquette
- Stock rotation knowledge
- Cleaning and setting tables
- Proactively checking in throughout customer service
Affiliations
- Research and academic writing
Timeline
Security officer
Joyland Apartments
03.2023 - 08.2024
Security officer
Qatar Security Services
09.2022 - 01.2023
Food runner
Gilly Hotel
01.2016 - 03.2020
Essential Food Safety Training - Food Safety
Universal Group of colleges
06.2015 - 11.2016
Data entry administrator
Lancet Laboratories
01.2014 - 02.2015
Diploma - Accounting
Universal Group of Colleges
01.2003 - 09.2007
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