Jacob Varghese

• Expertly manage daily operations of District Soft Services, encompassing Cleaning, Pest Control, Waste Management, and Contract Procurement.
• Lead Street Waste Management and Recycling initiatives, ensuring compliance with local environmental policies and health and safety standards.
• Directly supervise and develop team, focusing on performance management, team building, and career progression.
• Serve as primary officer for Sickness Absence Management and Health & Safety, implementing best practices and ensuring regulatory compliance.
• Foster collaborative partnerships with other local authorities to enhance service delivery and resource efficiency.
• Oversee external contractors to guarantee consistent, high-quality service provision.
• Continuously evaluate and improve operational procedures for optimal resource utilization.
• Engage in cross-departmental cooperation to maintain service excellence and best practice sharing.
• Oversee financial aspects of Waste and Street Cleansing Services, including budget monitoring, expenditure tracking and invoicing.
• Act as primary point of contact for customer service inquiries, ensuring thorough investigation and resolution of issues.
• Build and maintain strategic relationships with local government entities to further service development and represent Operations at key meetings.
• Coordinate resources for emergency responses outside of standard working hours.
• Implement robust monitoring systems, providing accurate management reports and statistical data.
• Ensure availability for out-of-hours and weekend management duties, and respond to specific operational directives from senior management.
• Conduct thorough investigations into complaints, accidents, and incidents, delivering comprehensive reports to Director of Operations.

Spearheaded cleaning operations at ICD Brookfield Place, region's top-tier lifestyle and business hub, encompassing 200,000 sq ft of premier dining and retail space, and 990,000 sq ft of LEED Platinum-certified, sustainable work environments.

• Maintained impeccable cleaning standards in a high-profile office setting, servicing global corporations across diverse industries, including consultancy, asset management, and luxury brand operations.
• Collaborated with stakeholders in Dubai Future Foundation initiative, championed by His Highness, to foster a cutting-edge, clean, and inspiring environment for shaping the city's progressive landscape.
• Managed cleaning protocols within GEMS Education network, ensuring top-notch hygiene and safety across one of the largest chains of private schools worldwide, enhancing the educational experience.

Managing cleaning services, pest control, and waste management across diverse environments. overseen the cleanliness and hygiene of high-traffic areas including metro stations, trains, train depots, and car parks with capacities exceeding 5000 cars.

Skilled in coordinating multifaceted cleaning operations and implementing effective strategies to ensure optimal maintenance standards. Expertise in facade cleaning of metro stations, demonstrating a commitment to both aesthetics and functionality. Adept at leading teams to deliver exceptional service quality while prioritizing efficiency and safety.