Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

JACQUELINE AGPALSA

ABU SHAGARA , SHARJAH,UNITEDARAB EMIRATES

Summary

A dedicated professional with extensive expertise in customer relationship management systems and event planning, demonstrating exceptional patience and diplomacy. Skilled in process improvement, personnel training, and interdepartmental coordination, ensuring seamless operations and confidentiality maintenance. Proficient in Microsoft Office and telephone etiquette, with a strong focus on client relations and resilience under pressure. Committed to health and safety compliance, effective communication, and critical-thinking, aiming to leverage these skills towards enhancing organisational efficiency.

Overview

16
16
years of professional experience
1
1
Certification

Work history

Administrative assistant

INTERNATIONAL TECHNICAL TRADING SERVICES FZC
SHARJA, UNITED ARAB EMIRATES
06.2017 - 05.2025
  • Maintained stock levels to avoid shortages in office supplies.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Kept adequate office supplies on hand to support staff and business requirements.
  • Opened and routed business parcels and letters.
  • Interacted professionally with clients providing excellent service at all times.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Facilitated internal communication.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Arranged filing systems for easy use and retrieval by personnel.

Food and beverage team leader

Wadi Adventure
AL AIN , ABU DHABI, UNITED ARAB EMIRATES
10.2011 - 04.2017
  • Supervised daily operations, ensuring smooth running of restaurant services.
  • Created positive guest experiences, resulting in repeat business.
  • Maintained cleanliness standards for a safe dining environment.
  • Motivated team members to achieve organisational goals.
  • Trained new hires on company policies, fostering immediate immersion into the team.
  • Resolved customer complaints promptly to maintain high service standards.
  • Assisted in menu planning, leading to diverse and appealing options for customers.
  • Ensured high-quality service by overseeing food and beverage operations.
  • Boosted team morale with regular feedback sessions and recognition of good work.
  • Streamlined processes to improve productivity and efficiency of the team.
  • Managed staffing requirements during peak hours to avoid any service lags.
  • Collaborated with management on promotional campaigns increasing visibility and footfall.
  • Coordinated special events, ensuring seamless execution and client satisfaction.
  • Worked closely with kitchen staff to ensure timely delivery of orders.
  • Upheld health and safety regulations, promoting a secure working environment.
  • Enhanced operational efficiency through the implementation of new food and beverage strategies.
  • Managed inventory levels to prevent stock shortages or wastages.
  • Improved customer satisfaction with regular staff trainings on effective communication.
  • Controlled costs by implementing strategies for reducing waste.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Monitored quality control procedures minimising discrepancies in final product output.
  • Maintained clear communication with guests and kitchen staff for smooth service delivery.
  • Provided first-class customer care through helpful, friendly service.
  • Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
  • Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
  • Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
  • Placed orders and processed payments in POS systems, maintaining efficient service operations.
  • Served multiple courses promptly to maintain smooth kitchen and waiting operations.

Waiter bartender

ALPHA FLIGHT SERVICES LLC
SHARJAH, UNITED ARAB EMIRATES
06.2009 - 06.2011
  • Delivered high-quality service to customers, resulting in repeat business.
  • Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
  • Catered special events professionally, enhancing the overall guest experience.
  • Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
  • Conducted basic cleaning duties diligently, maintaining cleanliness standards of the establishment.
  • Demonstrated flexibility by covering various shifts as required.
  • Enhanced customer experience by providing excellent service and product knowledge.
  • Took orders accurately whilst multitasking efficiently under pressure.
  • Polished glassware regularly for presenting drinks impeccably.
  • Implemented upselling techniques to enhance revenue generation for the establishment.
  • Utilised POS systems proficiently for seamless order processing and payment handling.
  • Assisted in inventory management for maintaining optimal stock levels.
  • Prepared cocktails for enriching the bar's menu variety.
  • Complied with all health and safety regulations diligently, ensuring safe work practices at all times.
  • Managed cash register effectively, ensuring accurate transaction processing.
  • Ensured clean working environment with meticulous attention to detail and hygiene standards.
  • Maintained professional demeanour during peak hours to ensure smooth operations.
  • Served food promptly, resulting in improved customer satisfaction.
  • Contributed towards team goals through effective collaboration with colleagues.
  • Rotated bar stock adequately to maintain freshness of products.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Maintained bar stocks, replenishing daily as necessary.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Accurately took orders, making menu recommendations as appropriate.
  • Prepared tables for guests and reset tables between customers.
  • Advised on food and drink choices based on customer preferences.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Increased order value by upselling sides, drinks and desserts.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.

Education

Bachelor of Science - ELEMENTARY EDUCATION

NORTHWESTERN UNIVERSITY
PHILIPPINES
/1991 - /1992

Diploma - NURSING AIDE

SACRED HEART COLLEGE
PHILIPPINES
/1990 - /1991

Skills

  • Customer relationship management systems
  • Patience and diplomacy
  • Event planning expertise
  • Process improvement awareness
  • Flexibility in task handling
  • Personnel training provision
  • Time management mastery
  • Interdepartmental coordination
  • Confidentiality maintenance
  • Telephone etiquette
  • Microsoft Office proficiency
  • Client relations
  • Resilience under pressure
  • Health and Safety Compliance
  • Customer Service
  • Team Leadership
  • Attention to Detail
  • Resourcefulness
  • Inventory management
  • First-aid certified
  • Reception management
  • Effective communication
  • Critical-thinking
  • Analytical-thinking

Languages

English
Fluent
Arabic
Intermediate

Certification

  • CERTIFICATE ON ESSENTIAL FOOD SAFETY SYSCOM COLLEGE (SHARJAH, UAE)
  • CERTIFICATE ON BASIC LIFE SUPPORT ( ADULT, CHILD & INFANT),
  • CERTIFICATE ON FIRST AID CPR AND AED COURSE (SAFETY SKILLS TRAINING)

Timeline

Administrative assistant

INTERNATIONAL TECHNICAL TRADING SERVICES FZC
06.2017 - 05.2025

Food and beverage team leader

Wadi Adventure
10.2011 - 04.2017

Waiter bartender

ALPHA FLIGHT SERVICES LLC
06.2009 - 06.2011

Bachelor of Science - ELEMENTARY EDUCATION

NORTHWESTERN UNIVERSITY
/1991 - /1992

Diploma - NURSING AIDE

SACRED HEART COLLEGE
/1990 - /1991

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JACQUELINE AGPALSA