Jacqueline Bismarck
Dubai
Summary
Highly refined hospitality professional with strong experience in front of the house service, guest relations, and fast paced dining environments. Skilled in welcoming guests, managing reservations, and delivering smooth, attentive service with a warm and polished presence. Committed to creating memorable guest experiences and representing the brand with professionalism and grace.
Overview
8
8
years of professional experience
Work History
Receptionist
Mezzanine Bar & Kitchen
12.2025 - Current
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Used Microsoft Office to track information, update records and write correspondence.
- Collaborated with team members to achieve target results.
- Engaged with customers to better understand needs and deliver excellent service.
Hostess/Waitress
Laylak Beirut Restaurant
Dubai
11.2023 - 11.2025
- Greeted guests and provided excellent customer service, ensuring a welcoming atmosphere.
- Managed reservations and seating arrangements to optimize dining room efficiency.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Resolved customer complaints with professionalism, maintaining high satisfaction rates.
- Assisted in training new staff members, enhancing team performance.
- Took orders and served the guest accordingly whenever needed.
- Handled guests payments through the POS system smoothly.
Hostess
Kuwait Symphony Style Hotel
Kuwait City
04.2021 - 04.2023
- Maintained an organized seating chart to ensure efficient seating of guests in a timely manner
- Ensured that the restaurant was clean, neat, and well-maintained at all times
- Accurately recorded reservations and waitlist information, resulting in efficient seating management
- Communicated effectively with the kitchen staff to ensure accurate and timely delivery of food orders
- Greeted guests with a friendly and welcoming attitude, resulting in increased customer satisfaction ratings
- Performed light cleaning duties to maintain a clean and pleasant dining environment
Hostess
EKA Hotel
Nairobi
05.2018 - 02.2021
- Greeted guests with a friendly and welcoming manner, resulting in increased customer satisfaction ratings.
- Checking reservations and managing the guest waiting list.
- Escorting guests to their tables or designated area.
- Maintaining cleanliness and presentation of the reception area.
- Informed guests of ongoing offers and their availability.
- Handling guest complaints politely and guiding them to the right person if needed.
- Answering guest questions and providing information about the hotel.
Education
Certificate - Sales and Marketing
NIBS Technical College
Kenya09.2017
Skills
- Micro POS System
- Microsoft Office Suite
- Customer Service
- Communication Skills
- Time Management
- Team work
- Google workspace(Docs, Sheets)
- Customer relationship management
- Reservation management
- Customer engagement
Language
English
Timeline
Receptionist
Mezzanine Bar & Kitchen
12.2025 - Current
Hostess/Waitress
Laylak Beirut Restaurant
11.2023 - 11.2025
Hostess
Kuwait Symphony Style Hotel
04.2021 - 04.2023
Hostess
EKA Hotel
05.2018 - 02.2021
Certificate - Sales and Marketing
NIBS Technical College