Jacqueline Lumada
Abu Dhabi,UAE
Summary
Detail-oriented Sales Consultant and Cashier with years of experience in remittance, multi-currency transactions, and data entry. Managed customer queries and cash reconciliation in retail and financial sectors. Demonstrates strong communication skills and thrives in high-pressure environments.
Overview
1
1
Language
4
4
years of post-secondary education
13
13
years of professional experience
Work history
Sales consultant/Cashier
Travelex Emirates Exchange
Abudhabi, UAE
2023.06 - Current
- Process cash and card transactions accurately.
- Check customer identification and required documents with the company policies and Central bank regulations.
- Delivered exceptional customer service to enhance customer satisfaction.
- Assisted customers with buying and selling foreign currencies and local money, ensuring compliance with regulations.
- Recommended additional products and services to customers, contributing to increased sales opportunities.
- Meet assigned sales targets.
- Organised and maintained till stock levels to ensure availability during transactions.
Front Line Cashier cum Customer Service
Al Rostamani International Exchange
Abudhabi, UAE
2013.05 - 2021.12
- Greeted and assisted customers, ensuring a positive and welcoming experience.
- Responded to customer inquiries via calls and emails, providing timely and helpful information.
- Handling queries regarding customers' transactions.
- Processed money remittance, currency exchange, and cash deposits, ensuring accuracy and compliance.
- Counting received money to ensure the correct transaction amount.
- Maintain accurate records for all transactions and generate receipts.
- Follow compliance, regulatory requirements and security services.
- Processed salary for the companies through Wage Protection Program(WPS).
- Prepared branch petty cash.
- Performed clerical tasks such as filing and organized documents such as filing and arranging report documents.
Education
Bachelor of Business Administration - Major in Mangement
DFCAM COLLEGE
Manila Philippines 1998.03 - 2002.04
Skills
- Cash Handling and Cash Management
- Customer Service and Client Relations
- Attention to detail
- Teamwork and Time Management
Languages
English
Fluent
Timeline
Sales consultant/Cashier
Travelex Emirates Exchange
2023.06 - Current
Front Line Cashier cum Customer Service
Al Rostamani International Exchange
2013.05 - 2021.12
Bachelor of Business Administration - Major in Mangement
DFCAM COLLEGE
1998.03 - 2002.04