Jacqueline Mayo Misa
Dubai
Summary
Led logistics and project management initiatives with a focus on empowering team members. Cultivated a culture of motivation and accountability among direct reports. Leveraged IATA dangerous goods certification and accounting expertise to drive strategic decision-making and problem-solving.
Overview
24
24
years of professional experience
Work History
Team Leader - Transcon
Expeditors International
07.2025 - Current
- Led cross-functional teams to optimize supply chain operations and enhance service delivery.
- Streamlined processes to improve efficiency and reduce operational costs across logistics functions.
- Implemented strategic initiatives that aligned with corporate objectives and improved overall performance metrics.
- Mentored team members, fostering professional development and promoting a collaborative work environment.
- Ensured compliance with industry standards and regulations through meticulous oversight of operational practices.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
TEAM Leader – Air Products
Expeditors International
Dubai, UAE
11.2012 - 07.2025
- Led a team of 10 in optimizing operations and enhancing customer service for air import processes. Oversaw daily activities to drive service delivery improvements and operational efficiency. Partnered with team members to resolve customer inquiries with a focus on satisfaction.
- Organized and directed weekly sessions with customers and sales team, focusing on refining value propositions.
- Assisted in monitoring revenue and financial reports for department. Supported vendor management by tracking accounts receivable and payment balances. Collaborated with team members to maintain accurate financial documentation.
- Managed coordination of shipments from diverse origins, focusing on healthcare equipment, pharmaceuticals, and computer products.
- Managed exceptional shipment requests to ensure timely delivery and customer satisfactions.
- Preparing quotations for the customers
- Facilitated team continuity by managing responsibilities during colleague absences.
- Provides training, support, and guide to a new member.
- Oversaw operational quality assurance to meet KPI targets.
- Building strong rapport and relationship with the vendors (Airlines, Trucking Companies and others)
Customer Service - Distribution
Expeditors International
11.2005 - 10.2012
- Building strong rapport and relationship with the customer.
- Reports to the Warehouse and Distribution Manager
- Provides a high level of customer service and professionalism taking into account the consideration that all customers have an express requirement and are looking for instant and immediate action
- Maintains a thorough knowledge of all departments, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times
- Provides quality service by managing daily operation of all distribution accounts by performing daily data entry for receiving, order allocation, shipping and inventory management
- Coordinates with Air and Ocean Department for the incoming/outbound shipments
- Conducts billings, including associated back up and documentation as per customer’s specifications
- Arranges/organizes transportation for pickup and delivery of shipments
- Performs invoicing through the system (CFIT)
- Provides daily operational reports that are accurate and timely
- Conducts physical check on cargoes during receipt and release of the cargoes to ensure correctness
- Conducts and supervises yard operations including stuffing and unstuffing of containers
- Monitors the Inventory Stock of all distribution accounts
- Prepares weekly report to be submitted to the clients
- Provides training to the newcomers/management trainees
Executive Secretary of the Managing Director
Ami’s Food Industries
Dubai, UAE
07.2005 - 11.2005
Executive Secretary of the Country Controller
LG International Corp
Manila, Philippines
05.2002 - 06.2005
Education
Bachelor of Science - Business Management
Centro Escolar University
Philippines03.2002
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Analytical thinking
Goal setting
PERSONAL DETAILS
English and Filipino
Timeline
Team Leader - Transcon
Expeditors International
07.2025 - Current
TEAM Leader – Air Products
Expeditors International
11.2012 - 07.2025
Customer Service - Distribution
Expeditors International
11.2005 - 10.2012
Executive Secretary of the Managing Director
Ami’s Food Industries
07.2005 - 11.2005
Executive Secretary of the Country Controller
LG International Corp
05.2002 - 06.2005
Bachelor of Science - Business Management
Centro Escolar University