JACQULYNE MAMAIYYO

Support to all the importers and market companies by
• Creating the customer fleet in the Customer Portal based on importers request, ensuring that Service and Data Management Agreement (SDMA) is signed and uploaded on the portal
• Setting up subscription type & invoices model, including standard & specific discounts of the digital services
• Developing the portfolio of services for customers by renewing the subscriptions in close cooperation with markets and importers
• Supporting the business control teams in markets in case of invoicing issues and recommending credit notes when needed
• Coordinating communication with the importers and market companies and controlling departments on the soft offer financial flow
Support the RTI Sales functions on soft offer by
• Setting up the importers Pricing structure based on Sales department decisions
• Supporting specific process for key account customers
• Setting up the new RT Proactive service per customer
• Participating in improving and deploying new processes and tools (Soft Offer Sales Tool)
• Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.

• Established Used Trucks department in Jebel Ali Free Zone.
• Implemented new procedures per Volvo Group policies.
• Contributed to creation of new CRM system.
• Managed logistics for shipping trucks from Europe to Middle East and Africa.
• Sourced optimal freight rates for shipments to various destinations.
• Coordinated with suppliers in Europe for truck purchases.
• Followed up on purchase invoices and transformation costs with HQ.
• Uploaded purchase and sales prices to CRM system.
• Created internal purchase orders for truck costs feeding accounts.
• Updated company website with truck sales prices and images.
• Conducted Export Control Screening complying with Volvo Group, holding Dow Jones license.
• Issued customs clearance documents for truck transactions.
• Handled transport arrangements for trucks from Europe to dealers in Middle East and Africa.
• Processed outbound invoicing for trucks.
• Reported monthly sales figures to accounts department.
• Facilitated communication between commercial teams and accounts on payments and credit approvals.
• Coordinated shipment of + 1500 trucks inbound and outbound

• Established workshop setup, including ordering equipment and tools.
• Executed cost-saving strategies while maintaining quality standards.
• Collaborated with HQ on software updates for trucks.
• Procured spare parts necessary for workshop operations.
• Acquired consumables from multiple suppliers for workshop needs.
• Decided on repair extent for trucks to control expenses.
• Managed inventory effectively.
• Acted as bridge between workshop and commercial teams.
• Oversaw workshop operations, ensuring adherence to safety protocols and operational standards.
• Implemented quality control measures, ensuring compliance with Volvo Group's high standards.
• Mentored team members, fostering skill development and enhancing overall performance.

• Manage Dubai operations, overseeing P & L, reporting, and purchasing.
• Drive customer acquisition initiatives.
• Promote company to prospective buyers and sellers.
• Consult and support customers and sellers.
• Oversee CRM system and Back-office ERP management.
• Achieve annual, quarterly, and monthly targets.
• Support local UAE business activities.
• Assist partners in Middle East and globally.
• Write professional reports for record keeping and management review.
• Provide marketing portfolio with promotional initiatives to enhance visibility.
• Implemented cost-saving initiatives that improved profit margins while maintaining quality standards.

• Established new Branch in Jebel Ali Free Zone.
• Ensured compliance with implemented procedures.
• Facilitated Sales meetings in General Manager's absence.
• Held accountability for Administration with turnover around 10.000.000 USD.
• Directed Staff management, including 11 personnel.
• Tracked Audits initiated by European HQ in Middle East.
• Delivered reports to HQ on weekly and monthly basis.
• Participated in development of new Dealer Management System for department.
• Acted as liaison between workshop and commercial teams.

• Provided exceptional customer support, resolving inquiries through multiple channels.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Promptly responded to inquiries and requests from prospective customers.
• Assistant Manager

• Oversaw back office operations.
• Processed deposits and withdrawals for trading accounts.
• Communicated with corporate clients via calls and emails for fund safety.
• Coordinated bank transactions for client fund deposits.
• Executed transaction processing and voucher preparation.
• Supported trial account registrations for clients.
• Answered inquiries through phone, email, and live chat.
• Established client accounts and confirmed approvals quickly.

• Managed front desk operations, ensuring efficient customer service and positive first impressions.
• Served as primary point of contact for client inquiries, resolving issues promptly and effectively.
• Collaborated with cross-functional teams to streamline communication between departments.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.

• Managed staff schedules and performance, fostering a collaborative team environment for enhanced productivity.
• Oversaw daily front office operations, ensuring optimal service delivery and adherence to electoral processes.
• Coordinated communication between departments, streamlining information flow during critical election periods.
• Implemented efficient workflow procedures, improving response times and customer satisfaction in electoral services.

• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.