Jade Pearl Yee Kim Hum

- Handle group requests from different markets

- Create, promote and sell Dubai holiday packages for leisure groups

- Quotation and invoicing

- MICE Events

- Planning and organizing transportation, hotels & booking activities for the groups

- Meeting with clients and suppliers

- Assist the groups from arrival to departure and take care of special requests or complaints if any

- Ensure the client satisfaction at the end of their trip

- Welcoming VIP guests / Club lounge receptionist & Lobby hostess

- In Room Check-in for VIP clients and escort them to the room

- Assist all guests with their special requests/bookings to create their memorable stay at our hotel

- Arranging special amenities for the VIP guests and set up

- Handle guests complaints if any and help them to find a solution

- Ensure follow up with the guests during their stay and guest satisfaction upon departure

- Assisting the guest upon check out of the guests

- Cashiering

- Receptionist

- Create holiday packages and promotions

- Booking hotels outbound

- Booking flights tickets by using Amadeus or Galileo system

- Travel insurance

- Online visa

- Payments

- Opening and closing of the reception

- Greetings, upon arrival

- Assist guests upon Check in and Check out/Cashiering

- Hotel visit and escort guests to the room

- Taking reservations by phone / emails and creating them on the system CHR

- Assisting guests with their special requests, creating memorable stays for the guests

- Ensure follow ups during guests stay and guest satisfaction

- Selling the village activities to guests

- Lobby hostess / greetings upon arrival

- Assist guests upon check in

- Assist guests with their special requests / events

- Hotel visit and escort guests to the room

- Ensure follow ups with the guests during their stay and guest satisfaction upon departure

- Assist the guests with hotel activities/restaurants bookings