Jagadhish Karnam
Technical Lead
Dubai
Summary
Meticulous Technical Lead strictly adheres to both client-provided technical requirements and internal business goals. Balances project prioritization to fulfill both contractual obligations and internal revenue requirements. Provides foresight and management designed to grow satisfied customer bases and revenue figures. Skilled in Apex, Lightning Web Components (LWC), Aura Components, and Salesforce APIs to create scalable and efficient applications. Proven ability to seamlessly integrate Salesforce with external systems while maintaining data accuracy. Expertise in Sales Cloud, Service Cloud, and Experience Cloud, ensuring comprehensive Salesforce proficiency for optimal performance.
Overview
11
11
years of professional experience
4026
4026
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Technical Lead
Dubai Airport Freezone Authority
07.2021 - Current
- Integrated Salesforce with external systems using RESTful APIs.
- Implemented many solutions using the latest frameworks, such as Lightning Web Components and Aura components.
- Implemented solutions in Sales Cloud for lead management, opportunity management, and quote management.
- Implemented solutions in Service Cloud for case management. Designed solutions for inquiries, complaints, and SLAs.
- Implemented solutions in Experience Cloud for customer community services, such as service request creation, case creation, accessing customer details, license details, and customer employee details.
- Provided technical guidance to junior developers in Salesforce development tasks.
- Optimized code performance by introducing bulkification techniques in Apex classes and triggers.
- Analyzed the existing system architecture and implemented best practices for scalability.
- Developed many solutions using flows.
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
Senior Salesforce Developer
S&P Global
07.2019 - 07.2021
- I worked as the lead developer for the scrum team.
- I have led the team to complete the migration from Salesforce Classic to Salesforce Lightning.
- Collaborated with stakeholders from various departments to understand their business needs, and develop solutions accordingly.
- Implemented solutions in Sales Cloud for lead management and quote management.
- Implemented solutions in Service Cloud for case management. Implemented solutions for inquiries, complaints, and SLAs.
- Designed user interfaces for Salesforce applications with Lightning Web Components and Aura Components.
- Integrated third-party applications with Salesforce using REST APIs.
- Performed analysis and coordinated with other developers to design and code systems.
- Streamlined business processes for increased efficiency with the development of tailored Salesforce solutions.
- Optimized system performance through regular code reviews and refactoring inefficient components.
Salesforce Developer
Accenture
11.2014 - 07.2019
- Involved in various activities of the project, such as the information-gathering phase, analyzing, and documenting technical and functional requirements.
- Application customization using flows, workflow rules, and validation rules.
- I have developed Apex triggers, Apex classes (Apex controller classes), and test methods using sync/async methods.
- Implemented custom solutions in Sales Cloud using Lightning Web Components.
- Implemented standard and custom solutions for case management in Service Cloud.
- Developed customized reports and dashboards for various departments, enabling better decisionmaking.
- Ensured code quality by following best practices and conducting thorough unit testing before deployment into production environments.
Education
Master of Science - Computer Applications
Andhra University
05-2014
Bachelor of Science - Computer Science And Programming
Andhra University
04-2011
Skills
Apex classes, Apex Triggers and Batch Apex
Lightning Web Components framework, Aura framework
Lightning Flow Builder
Integration: REST and SOAP APIs
UI tools : JavaScript, HTML, CSS
Deployment tools: Copado & Flosum
Agile software development tools – Azure DevOps
Technical mentoring
Agile methodology
Certification
Salesforce Certified Platform Developer I
Accomplishments
- Completed Advanced Artificial Intelligence & Machine Learning course in IIIT-Hyderabad.
- Implemented automated solutions using Robotic Processing Automation tools.
Timeline
Technical Lead
Dubai Airport Freezone Authority
07.2021 - Current
Senior Salesforce Developer
S&P Global
07.2019 - 07.2021
Salesforce Developer
Accenture
11.2014 - 07.2019
Master of Science - Computer Applications
Andhra University
Bachelor of Science - Computer Science And Programming
Andhra University