JAGADISH GUMMILOLLA
Sales Manager
Dubai,UAE
Summary
In quest of senior level assignments in Retail Sales / Client Relationship Management with an organizations of repute. PROFILE SUMMARY A competent professional with over 11 years of experience in Sales Operations, Client Relationship Management, and Team Management. Was associated with RIGHTGROUP, NOORCAPITAL as Sales Manager, APPAREL GROUP, Athlete's co as Ecommerce Executive, Store Manager, in Dubai. LANDMARK GROUP As Shift Supervisor. Deft in forecasting periodic sales targets & driving sales initiatives to achieve business goals & managing a frontline sales team to achieve them. Proficient at providing value added customer service by resolving customer issues & ensuring their satisfaction with the product and the service norms Strong organizer, motivator, team player and a decisive leader with a successful track record in directing from Original. Concept through implementation to handle diverse market Dynamics. Possess excellent communication, interpersonal and decision-making skills. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition.
Overview
15
15
years of professional experience
Work History
SALES MANAGER
RIGHT GROUP
2022.07 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Drove sales by developing multi-million dollar contract sales
- Handled customer relations issues, enabling quick resolution, and client satisfaction
SALES MANAGER
Smart Wings call center, Noor Capital
2020.08 - 2022.07
- Achieve growth and hit sales targets by successfully managing sales team
- Design and implement strategic business plan that expands company's customer base and ensure its strong presence
- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Present sales, revenue and expenses reports and realistic forecasts to management team
- E-commerce Executive: Reporting to Customer Service Manager, Ecommerce Coordinator will be responsible for supporting all aspects of ecommerce business including, but not limited to, customer service, order fulfillment, returns processing, systems QA, and sample coordination
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
E-Commerce Executive
Apparel Group
2018.03 - 2020.06
- Responsible for quality of work in terms of accuracy and content
- The Main point of contact of the distribution-Centre and Stores directly to ensure that orders are fulfilled, and processed within service level agreement
- Act as a liaison with excellent customer service to work with or resolve customer or product situations
- Manage Full Circle and ensure that inventory is accurately allocated and adjusted, and daily invoice and return
- Batches are posted
- Provide reporting as needed per store to internal teams, as well as appropriate customers
- Manage incoming storewide inquiries, customer calls, and emails and respond to inquiries regarding customer
- Orders, returns, refunds, stock search, general inquiries, and more
- Accurately maintain customer databases, activity logs, and reports Support all areas of ecommerce operations as needed.
- Monitored daily social media content implementation and consumer interaction to assess branding efforts.
STORE MANAGER
Athlete's co, Apparel Group
2014.08 - 2018.03
- Managed markdowns, purchase orders, invoicing, cash reconciliation, and inventory control
- Updated stock and evaluated customer buying habits through computerized sales data analysis
- Conducted events and developed business alliances to attract new customers
- Directed promotions and store events
- Key Result Areas:
- Took over the retail operation and cultivated a program to train sales associates
- Demonstrated creative skills with recognized window displays and in-store layouts for buying appeal
- Effectively developed vendor relationships and ensured timely delivery of merchandise
- Supervised merchandising and loss-control strategies
- Ensured superior customer service and employee morale
- Rendering assistance to the customers in searching and suggesting apparels to the customers as per their interests
- Consistently achieved financial objectives, including sales goals and shrink reduction.
Assistant Store Manager
Books plus
2010.07 - 2014.06
- Joined as Category In charge)., Joined as Category In charge) Key Result Areas:
- Responsible to manage the routine functions of the bookstore
- Greet the customers in a friendly manner and respond to their queries, doubts, and requirements
- Providing help and advice to customers using our organization's products or services
- Greet the customers in a friendly manner and respond to their queries, doubts and requirements
- Assist the customers in searching the books of their choice
- Suggest books to the customers as per their interests
- Maintain records of the regular customers and updates them on new launch.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Shift Incharge
LANDMARK,TATA GROUP
2008.05 - 2010.04
- Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative
- And maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
B.Com - Commerce
D.V.M College Affiliated To Osmania University
Hyderabad04.2009
High School Diploma -
Badruka College
Hyderabad2006
10th - General Studies
English Union High School
Hyderabad2004
Skills
- Planning and scheduling assignments to achieve pre-set goals within the time, quality & cost parameters
- Creating initiatives, designing events, planning of merchandising and execution of these marketing events for increasing sales
- Handling shop-floor interaction with customers for effective resolution of grievances and obtaining feedback
- Maximising customer satisfaction matrices by providing pre & post sale assistance and achieving delivery & quality norms
- Leading, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets
- Conducting meetings for setting up sales objectives and designing or streamlining processes to ensure smooth functioning of sales operations.
- Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst the team
- I.T SKILLS
- Well versed with
- Windows – 10, MS-Office and Internet Applications
- Brand-Building Strategies
- Price Schedules
- Verbal and Written Communication
- Supplier Relations
- Shift Management
- Shift Coverage
- Daily Shift Oversight
Timeline
SALES MANAGER
RIGHT GROUP
2022.07 - Current
SALES MANAGER
Smart Wings call center, Noor Capital
2020.08 - 2022.07
E-Commerce Executive
Apparel Group
2018.03 - 2020.06
STORE MANAGER
Athlete's co, Apparel Group
2014.08 - 2018.03
Assistant Store Manager
Books plus
2010.07 - 2014.06
Shift Incharge
LANDMARK,TATA GROUP
2008.05 - 2010.04
B.Com - Commerce
D.V.M College Affiliated To Osmania University
High School Diploma -
Badruka College
10th - General Studies
English Union High School
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