Jagan Prakash

• Vehicle Maintenance & Repair: Oversee the maintenance, repair, and troubleshooting of vehicle ensuring optimal performance and compliance with safety standards.
• Technical Training: Provide hands-on technical training for technicians, ensuring they are proficient in diagnosing, repairing, and maintaining various vehicles and equipment.
• Parts Management: Organize and manage spare parts inventory, ensuring timely availability of essential components for repairs and maintenance, while maintaining cost efficiency.
• Team Supervision: Supervise and coordinate a team of technicians, ensuring high-quality workmanship, adherence to schedules, and proper safety protocols in all service operations.
• Failure Analysis & Repair Oversight: Conduct root cause analysis for major breakdowns, oversee repairs and overhauls, and submit detailed reports for management approval.
• Quality Assurance & Troubleshooting: Conduct regular inspections and diagnostics on vehicles to identify issues, recommend solutions, and ensure all work meets company and industry standards.

Brands Worked With: MAN, ASTRA, ASHOK LEYLAND, IVECO, TATA, SCANIA,MERCEDEZ, HYVA, MANITEX, PAT KRUGER, ZF, TRAILERS -(AL JABER,AL SHIRAWI, AL MUTLAK. GORICA)

• Labeling components and their names in circuit diagrams according to manufacturer specifications.
• Ensure correct connector orientation and pinout numbering, along with the correct graphics number, on both harness and terminal sides using connector face software.
• Compile various circuit drawings to create system-specific wiring diagrams for dealer diagnostics.
• Verify component internals with manufacturer’s engineering research data and integrate it into wiring diagrams for clearer technician understanding.
• Combine all wiring diagrams to create an "Overall Circuit Diagram" using SVG tools.
• After wiring diagram production, develop end-to-end diagnostic procedures, including signal types, checking methods, and conditions for execution.
• Choose appropriate images or sectional views of components and harnesses to enhance technician understanding.
• List warnings, caution labels, and required tools for diagnostic procedures using Arbor text Editor, where applicable.
• Select applicable vehicle standard features and options for various global market models using specifications, product guides, and unit drawings, and apply option tags for optional components.

• Training Leadership: Spearhead technical training programs for dealers, technicians, and supervisors, focusing on commercial vehicle technology based on skill levels.
• Training Execution: Conduct various training sessions, including video conferences, BS-6 emission level workshops, 100+ on-site practical trainings, and field issue resolutions.
• Process Improvement: Design and implement customized training content, materials, and processes based on thorough analysis to enhance operational efficiency and resource optimization.
• Identifying Training Needs: Assess and address training gaps, fostering professional development and improving competencies within the workforce to add value to the organization.
• Budget & Coordination: Develop training budgets, ensure timely and on-budget completion of sessions, and collaborate with the field team to get nominations for training.

Vehicle & Equipment Maintenance, Failure Root Cause & Repair Management, Resource Monitoring (Technicians, Tools, Spare Parts, and Equipment), Inventory & Parts Procurement (Ensuring Spare Parts Availability), Team Technical Training & Workshop Supervision, Process Optimization & Efficiency Improvement, Safety Protocols & Compliance Management.

Brands Worked With -ASHOK LEYLAND (HCV, LCV), JCB, EATON, ZF, HEIL, HYVA, ROOTS.

Preventive & Periodic Maintenance, Job Allocation & Breakdown Management, Skilled in BS-6 (EATS) Emission Norms and Technology, Customer Communication, After-Sales Marketing, Diagnostic & Troubleshooting Expertise, Technical Training & Development.

Customer Service & Appointment Management, Complaint Resolution & Cost Estimation, Promoting After-Sales Packages, Team Leadership & Quality Maintenance, Customer Satisfaction & Technical Experience.