Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jaiden Rawlings

Dubai,DU

Summary

Dynamic and results-driven professional with extensive experience as a Prisoner Custody Officer at Serco Group, skilled in conflict resolution and risk assessment. Proven ability to maintain safety and security while supporting team collaboration in high-pressure environments. Adept at report writing and building relationships, ensuring compliance with stringent protocols.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Prisoner Custody Officer

Serco Group
09.2023 - 08.2025
  • Managed secure transportation and supervision of up to 15 prisoners under the UK Ministry of Justice PECS contract.
  • Performed searches, ID checks, and conflict intervention in both court and prison environments.
  • Applied C&R techniques and adhered to stringent safety protocols.
  • Delivered detailed incident and transport reports.
  • Supported fellow officers during high-stress scenarios, maintaining composure under pressure and making decisive decisions quickly as needed.
  • Maintained a secure environment for staff and inmates by enforcing facility rules and regulations consistently.

Maintenance Lead

Mostlane Construction Ltd
12.2020 - 08.2023
  • Performed site maintenance across retail and funeral properties in compliance with health and safety standards.
  • Generated and completed work orders for repairs, maintenance, and component replacement.
  • Managed emergency repairs efficiently, minimizing disruptions to daily operations.
  • Supported emergency callouts and documented repair reports.

Charity Fundraiser

UK Charities (various)
05.2019 - 11.2020
  • Engaged with the public to raise funds in compliance with GDPR and ethical fundraising policies.
  • Provided regular updates to leadership teams regarding fundraising progress, ensuring transparency and accountability.
  • Planned and implemented fundraising events.
  • Developed successful partnerships with local businesses for sponsorship opportunities, enhancing the reach of fundraising campaigns.
  • Built excellent public engagement and communication skills under high-pressure conditions

Care Assistant

Agency & NHS Services
01.2016 - 04.2019
  • Delivered person-centered care to vulnerable adults in care homes and psychiatric facilities.
  • Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
  • Mitigated patient-care risks with regular equipment safety checks.
  • Conducted welfare checks, documented care plans, and assisted with mobility and hygiene.
  • Dealt with individuals in crisis, supporting their emotional and physical well-being.
  • Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.

Education

GCSE - English, Maths, Science, ICT, History, German, PE

Henry Cort Community College
United Kingdom
07-2016

Skills

  • Physical Security & Access Control
  • Conflict Resolution & De-escalation Techniques
  • Emergency First Aid (DEFIB Certified)
  • Control & Restraint (C&R) trained
  • Risk Assessment & Safety Protocols
  • Surveillance Awareness & Threat Detection
  • Report Writing & Legal Documentation
  • GDPR & Data Protection Compliance
  • Team Collaboration & Situational Awareness
  • Customer relations
  • Problem resolution
  • Relationship building
  • Business development

Certification

  • Control & Restraint (2023)
  • Emergency First Aid & DEFIB (2023)
  • Use of Naloxone (2024)
  • Fire Safety Training (2024)
  • Manual Handling, Online Safety, Financial Crime Protection (2024)
  • Food Safety (2004)
  • Display Screen Equipment Safety (2024)
  • Mental Health Awareness (2025)

Additional Information

  • Currently residing in Dubai | Valid Passport | Immediate Start
  • Willing to work rotating shifts, night duty, and overtime
  • Physically fit and trained for standing and patrolling security roles
  • References available upon request

Timeline

Prisoner Custody Officer

Serco Group
09.2023 - 08.2025

Maintenance Lead

Mostlane Construction Ltd
12.2020 - 08.2023

Charity Fundraiser

UK Charities (various)
05.2019 - 11.2020

Care Assistant

Agency & NHS Services
01.2016 - 04.2019

GCSE - English, Maths, Science, ICT, History, German, PE

Henry Cort Community College

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Jaiden Rawlings