Jai Karan Kapoor

• Duties and Responsibilities
• Coordinate daily Front of the House and Back of the House restaurant operations.
• Overseeing restaurant staff performance, ensuring quality dining.
• Coordinate the operation of the restaurant ensuring that kitchen, bar and waiting staff are working as a team.
• Respond to customer queries and complaints.
• Supervise kitchen and wait staff and provide assistance, as needed.
• Supervised crew and shift leader maintaining the highest standards in quality service and cleanliness with a constant focus on profitability.
• Recording payroll data.
• Gather guests’ feedback and recommend improvements to our menus.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Supervised all areas of restaurant to keep it clean and well-maintained.
• Managed team of up to 35 restaurant staff, maintaining exceptional customer service and quality standards.
• Monitored restaurant operations and adjusted schedules to meet peak customer demand.
• Conducted regular meetings with staff to discuss performance and address any issues.
• Managed staff schedules and maintained adequate coverage for all shifts.

• Duties and Responsibilities
• Handling hotel duty manger twice a month for Vida Hotel and Manzil Hotel.
• Oversee all aspects of the daily operation of the All-day dining (3in1 Vida Hotel) and In-Room Dining Service/Pool Bar for both Vida hotel and Manzil Hotel.
• Coordinate / Manage daily restaurant operations.
• Respond to guest Positive and negative reviews in (ReviewPro) and getting touched with them.
• Supervise and co-ordinate daily operation of meeting/banquet set-ups and service Vida hotel and Manzil hotel.
• Supervise and assist with the setup of function rooms according to event order specifications.
• Visually inspect function rooms and equipment prior to functions for cleanliness and accurate setup.
• Review, maintain and stay up to date with upcoming events, communicating regularly with kitchen team share contracts, Banquet Event Order, to ensure they have all necessary information to guarantee a successful event and ensure billing is complete and Processed in a timely manner.
• Order linens and necessary supplies for service for all events.
• Keep in contact with all vendors.
• Ensure audio/visual equipment is up to date, in working order and available when needed.
• Supervise staging of meeting space, food service banquets and special events including appropriate equipment, to meet client and contractual expectations per the Banquet Event Order, to ensure proper pull sheets and that the staging of venues for events are completed properly.
• Oversee clearing and cleaning of all venues, returning, cleaning, and restocking of equipment.
• Control of Banquet cutlery, glassware, linen, and equipment’s.
• Completion of Banquet bar Requisitions.
• Following of proper purchasing and requisitioning procedures.
• Ensuring that services meet customer specifications.
• Provide quick service for last minute changes.
• Check Food & Beverage or coffee Break schedule if applicable.
• Inspection of Meeting Room prior to guest arrival ensuring that client specifications have been met.
• Providing administrative support for the F&B Manager.
• Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
• Schedule staff and coordinate workloads.
• Supervision of weekly payroll input.
• Plan menus and promotions with F&B Manager.
• Ensure food and beverage quality, presentation, and sanitation to meet exacting standards.
• Engage in delivering superior customer service via floor presence.
• Manage inventory and purchasing.

• Duties and Responsibilities
• Handling switchboard operation for Vida (VDD) & Manzil (MDD)
• Developed and maintained courteous and effective working relationships.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Worked flexible hours across night, weekend and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked effectively in fast-paced environments.
• Oversee all aspects of the daily operation of the both hotel’s Room Service operation.
• Supervise all Room Service personnel.
• Respond to guest complaints in a timely manner.
• Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems.
• Ensure compliance with In Room dining SOP’s.
• Ensure effective communications between each shifts.
• Ensure optimal level of service, quality, and hospitality are provided to guest.
• Monitor and maintain cleanliness of In-Room Dining areas and work areas.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Boosted customer satisfaction and service delivery to strengthen customer loyalty.
• Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
• Identified and addressed customer complaints to promote satisfaction and loyalty.
• Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• In 5 month Absence of Quality Manger :- Monitor all the daily operations of the front of the house and back of the house and closely working with front office and housekeeping department, including the cleanliness of all guest rooms and public areas daily, Prepare and submitting Month end Quality reports to General Manger.

Duties and Responsibilities

• Oversee all aspects of the daily operation of the Service plus and In-Room Dining Service/ laundry/concierge/valet operations.
• Supervise all Room Service personnel.
• Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems.
• Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily.
• Ensure the timeliness and accuracy of the amenity set-up and delivery.
• Assist in maintaining all Micros programming for food and beverage outlets.
• Prepare and submit required reports in a timely manner.
• Develops high quality relationships with guests throughout their stay.
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• Ensure that personalized service is offered to each and every guest.
• Ensures that the workplace remains clean and tidy
• Ensure team members have current knowledge of hotel products, services, facilities, events, and knowledge of the local area and events.
• Prepare and submit Month end Quality plus reports.
• Ensures that guest documentation and information is available and up-to-date.
• Interacted with customers by phone, email, or in-person to provide information.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Collected room deposits, fees, and payments.
• Resolved service-related problems and documented actions in system.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Solicited and reviewed guest feedback and promptly resolved complaints.

• Duties and Responsibilities
• Heading switchboard operation for Vida & Manzil.
• Oversee all aspects of the daily operation of the both hotel’s Room Service operation.
• Supervise all Room Service personnel.
• Respond to guest complaints in a timely manner.
• Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems.
• Ensure compliance with In Room dining SOP’s.
• Ensure effective communications between each shifts.
• Supervise the room service area in order to attract, retain, and motivate the employees.
• Ensure optimal level of service, quality, and hospitality are provided to guest.
• Monitor and maintain cleanliness of In-Room Dining areas and work areas.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Prepare and submit Month end Quality plus reports for Manzil & Vida.
• Prepare weekly duty Rosters for Manzil & Vida hotel.

• Hotel (Managed by Emaar Hospitality Group)
• Complete all Guest request promptly and courteously according to the Departmental standards and procedures
• Carrying out photocopying, stapling and shredding for Guest when requested
• Also assist with the preparation of Transparencies and Binding of Documents when required
• Transmit Guest Faxes, Log in Fax Journal Book and send to Guest room in typed envelope
• Ensure all fax charges are raised
• Transmit Guest E-mails and ensure all charges are raised
• Ensure all Guest Faxes are delivered to the Guest room within the time stated in the Business Center Standards
• Responsible for maintaining adequate supplies of stationary, print cartridges, fax toners and all other items required for the efficient operation of the Business Center
• Provides Secretarial service for the Guest
• Assist Guest in using the Internet in the Business Center Computers
• Maintain close working co-operation with other department as well as all sections in Front Office
• Perform all duties, other than the above as requested by the hotel policies.

• Room Service & Mini Bar,
• Al Ain, United Arab Emirates