Jaikishan Subramanian
Sharjah
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Officer
Commercial Bank Of Dubai
05.2022 - 02.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Provided primary customer support to internal and external customers.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
- Spearheaded cross-functional initiatives to improve overall customer experience across multiple touchpoints within the organization.
Collection Officer Deem Finance
Derby Debt Group
02.2021 - 11.2021
- Recovery for Deem Finance
- Achieving collections & recovery for assigned write off customers in order to ensure monthly performance objective.
- Skip tracing Customer
- Resolving disputes and complaints
- Setting up partial payment plans and settlements.
- Ensuring follow up on payments are kept in order to meet designated target set.
Recovery & Customer Service Representative (Citibank N.A)
Tata Consultancy Service
- 01.2021
- Providing In-house Settlement Options for Citibank Accounts NA
- Providing Payment Plans for Hardship for Customers in Terms of Payment difficulty Such as CCG Plan and Pay down Plans
- Handling General enquiries for Citibank accounts
- Resolving Complaints and disputes related to accounts.
Sales Executive - Commercial & Residential
Singh Housing Real Estate
08.2014 - 10.2015
- Handling Customer enquires in regards to property
- Assisting in leasing out properties (Commercial & Residential)
- Ensuring paperwork is and any legal processing are done in an accurate manner.
- Follow-up on Sales Leads
Customer Relations Advisor
Tech Mahindra Business Service Ltd
10.2013 - 07.2014
- Retention of Customers and Clients
- Resolving Disputes & billing Issues
- Guiding the Customer to the right product & services
- Up selling of mobile contract and SIM card contracts
- Sales and Customer Service in terms of billing and technical issues.
Senior Customer Account Manager
Serco
03.2012 - 03.2013
- Customer Service for customers with disputes and general query in terms of their accounts
- Up selling of CCP insurance and other related services
- Resolving complaints with disputed transaction and fraudulent transaction.
Marketing Executive
Net link System LLC (Dubai)
- 01.2011
- Marketing & Sales of Edifier Speakers and Annual Maintenance Contract
- Follow Up With Clients in terms of any Issue
- Marketing and Selling of CCTV Camera
- Marketing and Selling of VoIP Telephone System and Layout.
Education
BBA - Business Management
Carlox Teacher's University
Gujarat06.2017
Lean Six Sigma & Cloud Computing
IMC Institute
Dubai05.2022
Windows Server 2003, Exchange Server -
Adobe Illustrator, Adobe Photoshop, Quark Express -
Interman Institute
Skills
- Customer Support
- Complaint Handling
- Upselling
- Customer Education
- Microsoft Office Suite
- Customer Focus
- Inbound Call Management
- De-Escalation Techniques
- Documentation And Reporting
- Problem Resolution
- Follow-up skills
Timeline
Customer Service Officer
Commercial Bank Of Dubai
05.2022 - 02.2024
Collection Officer Deem Finance
Derby Debt Group
02.2021 - 11.2021
Sales Executive - Commercial & Residential
Singh Housing Real Estate
08.2014 - 10.2015
Customer Relations Advisor
Tech Mahindra Business Service Ltd
10.2013 - 07.2014
Senior Customer Account Manager
Serco
03.2012 - 03.2013
Recovery & Customer Service Representative (Citibank N.A)
Tata Consultancy Service
- 01.2021
Marketing Executive
Net link System LLC (Dubai)
- 01.2011
BBA - Business Management
Carlox Teacher's University
Lean Six Sigma & Cloud Computing
IMC Institute
Windows Server 2003, Exchange Server -
Adobe Illustrator, Adobe Photoshop, Quark Express -
Interman Institute
Similar Profiles
Manish KeshwaniManish Keshwani
Business Support Officer at Commercial Bank Of DubaiBusiness Support Officer at Commercial Bank Of Dubai
HUMAIRA EDRUSHIHUMAIRA EDRUSHI
KYC & Compliance Project Analyst at COMMERCIAL BANK OF DUBAIKYC & Compliance Project Analyst at COMMERCIAL BANK OF DUBAI
ADNAN ALIADNAN ALI
Assistant Manager - Cards Operation at Commercial Bank Of DubaiAssistant Manager - Cards Operation at Commercial Bank Of Dubai