Jailan Moatasem
Human Resources Administrator
Dubai
Summary
With over 7 years of progressive experience in human resources, I have made significant contributions to coordinating and optimizing HR operations. I successfully manage projects with minimal or no supervision, consistently delivering tasks on time with a high level of accuracy. My organizational skills, combined with excellent written and verbal communication abilities, enable effective collaboration with diverse teams and stakeholders. I am highly detail-oriented and possess a strong sense of quality and integrity. As a lifelong learner, I am committed to staying abreast of industry trends and actively contributing to the professional and broader community to enhance my qualifications and skills.
Overview
7
7
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Human Resources Administrator [Team Leader]
TEData
01.2010 - 01.2015
- Conduct meetings with hiring managers to determine staffing needs
- Screening resumes and performing phone interviews
- Coordinate interviews with hiring managers
- Organizing and managing new employee orientation and training programs
- Develop required forms for new hires, promotions, and transfers
- Deliver sessions for new comers providing them with Oracle user manuals
- Manage medical related matters (Medical Insurance Policy, claims etc.)
- Answer employee questions and addressing employee concerns
- Submit employment activity reports
- Provide Human Resources policy guidance and interpretation
- Identify training needs for business units and individual executive coaching needs
- Support the development and implementation of Human Resources initiatives and systems
- Updating on the interview process status
- Assist in performance management processes
- Performing administrative tasks
Human Resources Administrator
TEData
07.2008 - 12.2009
- Manage the transfer of employees, managers and title adjustments on Oracle
- Responsible for the process of a resignation, promotion and new hire employee
- Manage employees' monthly reductions
- Handle purchasing orders on Oracle for the Sales department
- Manage in cooperation with hiring managers job descriptions of Sales employees
- Ensure the relevant HR database is up to date, accurate and complies with legislation
Customer Service Representative
TEData
08.2007 - 07.2008
- Responsible for interacting with customers to provide information in response to inquiries about products and services
- Handle and resolve customer complaints and assist individuals interested in submitting new accounts
- Manage complaints and problems ensuring following it up and solving it
- Provide excellent customer service standards
- Provide accurate professional information related to the company's services and programs
- Develop a constructive working relationship with other departments to ensure proper implementation of company's objectives
Education
Human Resources Management Certification -
American University in Cairo
CairoMass Communication - Advertising
Cairo University
Cairo 09.2006 - 9 2007
Skills
Presentation Skills
Personal Information
- Date of Birth: 02/09/1986
- Nationality: Egyptian
- Martial status: Married
- Location: Dubai
- Visa type: Golden Visa (Resident)
- Driving License: Valid
Certification
Business Writing
Timeline
Communication Skills
07-2014
Business Writing
07-2013
Problem Solving & Decision Making
04-2013
Influential Presenter
01-2012
Human Resources Administrator [Team Leader]
TEData
01.2010 - 01.2015
Human Resources Administrator
TEData
07.2008 - 12.2009
Customer Service Representative
TEData
08.2007 - 07.2008
Mass Communication - Advertising
Cairo University
09.2006 - 9 2007
Human Resources Management Certification -
American University in Cairo
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