Jaime Genoso

• Documented repairs to maintain logbook and accurate information.
• Utilised in-store POS system to track repair tickets.
• Provided glass replacements for damaged screen.
• Trained junior team members to increase team performance levels.
• Replaced components to enhance functionality of mobile device.
• Performed quality control measures to gauge quality control.
• Handled day-to-day smartphone and tablet repairs and maintenance, consistently meeting high service standards.

• Repaired or replaced customer mobile devices to restore functionality.
• Serviced and repaired smartphones and tablets, replacing old or worn-out parts with new items.
• Monitored inventory and tracked parts usage, decreasing losses and waste.
• Deconstructed mobile devices to analyse faults, perform replacements or recycle parts.
• Practised electrostatic discharge awareness, minimising accidental damage to equipment.
• Completed repair tasks within specified timeframes, growing brand reputation and fostering customer loyalty.
• Fixed devices to exceptionally high standards for outstanding customer satisfaction ratings.

As a senior mobile phone technician, I am responsible for collecting all mobile phones that have RTO (Return to Owner) tags. My role involves conducting a final assessment to determine whether these devices can be repaired or not.

• Provided estimates and quotes for repairs to customers.
• Ordered supplies to maintain consistent inventory.
• Documented repairs to maintain logbook and accurate information.
• Tested functionality of mobile device to monitor range.
• Collaborated with technicians for complex related repairs to meet deadlines.
• Trained junior team members to increase team performance levels.