JAIMIN BHATT

Deputy Operations Manager, Operations Manager

VFS GCC LLC

DUBAI, UNITED ARAB EMIRATES (UAE)

05.2008 - Current

Strategically scheduled and managed 30+ staff members, maintaining high performing business operations.
Direct responsibility for the Unit's profitability and achieve targets (EBIT) set by the Zone/Region
Undertake overall Responsibility of the business unit.
Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
Develop and maintain business relationships with all Consulate officials
Led overall direction, coordination and evaluation of department functions.
Ensure compliance to all existing processes and meet the defined Service Level Agreement's
Ensures that the Teams are mentored & work towards adherence of all SOP's/ processes, required to be complied with, from an Organizational & ISO perspective
Manage unit and staff efficiency & productivity
Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
Supervised daily operations, acting as point of contact for any queries or obstacles.
Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
Responsible for implementation of process enhancements to improve quality & efficiency of the Unit
Facilitates & encourages team to share “Spark Ideas” and encourages sharing of Best Practices
Lead new process roll outs in the respective Visa Application Centre(s) Control & maintain Unit's expense budgets and allocated resources Full
Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development
Ensure that all staff attend trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL's), for all staff
Manage Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to any physical / data security breach incidents
Adherence to Corporate Security Policy.
Ensure on-going Value-Added services are enhanced & maintained thereby achieving the monthly/annual targets
Ensure updating of Productivity & VAS Conversion Grid - to track performance on a weekly/monthly/basis - data available for H1 & H2 appraisal.
Work closely with the Value-Added Services team to create new channels of Revenue
Mentor the team on a regular basis, thereby ensuring a successor is created for the position
Act as a counsellor at various occasions between Deputy Manager & the officers
Liaison with support functions (Administration, HR, Finance etc.)
Manpower forecasting specially to meet peak season hiring requirements
VAC manager should also foresee the health and safety of the employees in terms of seasonal work pressure and overtime.
Ensure judicious use of natural resources
Adhere to the environment health and safety policy/objectives and guidelines of the organization