Jainit Sanjay Agrawal
Dubai,United Arab Emirates
Summary
Accomplished professional with extensive experience in Port operations and terminal management system, and IT healthcare industry. Demonstrated expertise in project management, team leadership, and team building. Proficient in software quality assurance, business analysis, and QA methodologies. Skilled in using TOS (Zodiac) and other 3rd party system (RTLS,RTIS,ABB) systems to enhance operational efficiency. Committed to leveraging skills to drive continuous improvement and achieve organisational goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Sr Executive QA Support
Intech Creative Services FZCO
Dubai
08.2020 - Current
- Leading global support for TOS (Zodiac) across GULF Region which are associated with DP World, and ensuring optimal maintenance and team management.
- Worked on other for 3rd party applications which are integrated with ZODIAC like Navis, N4, RTLS, RTIS, OPUS, Eagle Eye, Automated crane (ABB and SIEMENS) and user Interface and providing recommendations and solutions as Business Analyst.
- Implementation of TOS (Terminal Operating System) in new site, post Go live support, interface, API, Data Query, AMQ, Load balancer performance checking.
- Conducting in-depth system log analysis and crafting on demand solution in the form of urgent patch releases to swiftly address runtime issues.
- Using STLC base to develop and conduct regression testing as per best practices, result analysis and managing QA to PROD release cycle as reliable software delivery.
- Closely working with TOS team, for the new feature request analysis & scope adjustments with dev & QA teams, ensuring responsive product evolution.
- Working with Terminal BA to adapt the new revolutionary enhancement in TOS as part of the current software.
- Managing 24/7 International Application Support Team (4 members) and making support strategy, demonstrating commitment to customer service excellence and issue resolution.
- Collaborating across departments to expedite customer issue resolution, ensuring cross-functional team synergy.
- Delivering clear, effective customer communication, translating technical issues into understandable solutions.
- Conducting comprehensive training for internal and terminal users on new features, boosting operational competence.
- Product: Terminal Operating System (TOS)
Product Features: Smart Stow Vessel Planning, Expert Yard Planning, Automated Yard Crane, Automated Quay Cranes Handling, Dynamic Zoning, Port Operations, Planning and Operations.
- Projects
• Jebel Ali Port and Terminal (T1, T2, T3, T4)
• Jeddah Port and Terminal, Saudi Arabia
Sr Executive QA Support
Intech Creative Services Pvt Ltd
Gandhinagar, India
08.2020 - 08.2024
Senior Quality Analyst
Brevitaz System
Ahmedabad
09.2019 - 08.2020
- Working on Testing a Sales Learning System for one of the Reputed Client of United States
- Responsible for writing Test Scripts, Creating Test plan as per Sprint Goal
- Responsible for carrying out Post deployment testing on Production Environment
- Performing Functional (Smoke, Sanity) and Regression Testing on day to day basis on Mobile, Web platforms
- Working on Database Testing, to verify the correctness of data in the application
- Good work Experience in Agile Methodology
- Working closely with Project Manager and Development team to understand the requirement
- Defect Management Tool: JIRA
- TestCase Management Tool : TestRail
- Virtual platform for Mobile testing : Browser Stack
- API Testing : Postman
Quality Analyst
E-ClinicalWorks India Pvt Ltd
Ahmedabad
11.2018 - 09.2019
- Automation - Working on creating automation script for FHIR API Automation, Creating Test Script for our EHR System
- Working as part of the core team of automation for optimizing the script and designing the framework
- Working on Automating Test cases based in manual designed script
- Performing Functional (Smoke, Sanity and Interoperability) and Regression Testing on day to day basis on Mobile, Web and EXE platforms of the EHR product
- Performing testing at all levels - System, Acceptance and Integration
- Technical aspect includes, working on class files which includes testing, generating logs, monitoring logs and resolving software errors through backtracking
- Hands on experience on each of phase of Software Development Lifecycle (SDLC) and Software Test Life Cycle (STLC)
- Using Black Box and Experience based Test Design techniques for Test Case creation and maintenance of test suites to be utilized during execution
- Handling Interoperability technologies FHIR, HIE, EHX and HL7 interface modules and responsible for delivering a 'least risk' product to the stakeholders
- Defect Management - Reporting and Analyzing defects/bugs using a Incident Management Tool and working closely with Development and Business Analyst teams to identify and trace the Risk involved
- Build Management and Version Control - analyzing build repositories to manually deploy on QA environments for my teams to perform testing on it
- Maintaining and managing changes in versions based on SVN and performing 'change-related' (or delta) testing
- Working directly with project stakeholders (Product Analyst and Project Management teams) as a single point of contact from my team to identify and communicate potential project risks and their corresponding mitigation routes
- Good exposure on Requirement gathering and authoring FRS (Functional Requirement Specification) due to regular client interaction (during project initiation/kick-off)
Senior Interface Implementation Engineer and QA Support Analyst
E-ClinicalWorks India Pvt Ltd
Ahmedabad
03.2015 - 10.2018
- Implementing and Testing HL7 interfaces (Lab/Practice Management) - both at database level and at the front end
- Editing XSL/XML/JSPs to test various GUI level changes
- Working and coordinating with Project Managers and QA teams - both Onsite and Offsite
- Comprehensive database management - working on MySQL and MSSQL databases
- Working with various Lab/Practice Management Vendors - requirement gathering
- SME (Subject Matter Expert) for multiple custom Interfaces in the Organization
- Responsible for Mentoring and Maintaining the Quality (performance) of the team (15 resources)
- First point of contact for escalations and issue resolutions within the team
- Responsible for testing (UAT), from the team, for any new features introduced in product and reporting to corresponding stakeholders
- Working closely with PM team and coordinators for deciding on the scheduling of the projects based on the skillsets of the resources allocated
- Also performed QC for the Task performed by the team which includes Reviewing and Correction of the error's before the SignOff of the Project's
- Also worked as Acting Mentor in the Production and Off Shift team
- Worked as Trainer for internal team trainings and team workflow changes
- Awarded 'All Star' by the organization CEO in 2017 for best performance
- Continuously appreciated for actively participating in presentations and group discussions that are needed for improving team work quality
Education
Bachelor of Engineering - Information Technology
Shankersinh Vaghela Bapu Institute Of Technology
Unava, Gandhinagar 01.2010 - 01.2014
Higher Secondary School Certificate -
Rajasthan English Higher Secondary School (Self Finance)
Ahmedabad, Gujarat 01.2009 - 01.2010
Secondary School Certificate - undefined
Rajasthan English Higher Secondary School
Ahmedabad, Gujarat 01.2007 - 01.2008
Skills
- Team Leadership
- Team Building
- Port Operations and Terminal Management
- Quality Assurance
- Project Management
- Database Management
- Software Quality Assurance
- Business Analysis
- Quality Analysis
- API Testing (Manual Testing)
- Linux and Windows server administration
- Application Support
- HL7 Interface (Health Care)
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Languages
English
Fluent
Hindi
Fluent
Gujarati
Advanced
Custom
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Personal Information
- Date of birth: 07/05/93
- Nationality: Indian
- Marital status: Unmarried
Certification
ISTQB Certified Foundational Tester
Timeline
Sr Executive QA Support
Intech Creative Services FZCO
08.2020 - Current
Sr Executive QA Support
Intech Creative Services Pvt Ltd
08.2020 - 08.2024
Senior Quality Analyst
Brevitaz System
09.2019 - 08.2020
Quality Analyst
E-ClinicalWorks India Pvt Ltd
11.2018 - 09.2019
Senior Interface Implementation Engineer and QA Support Analyst
E-ClinicalWorks India Pvt Ltd
03.2015 - 10.2018
Bachelor of Engineering - Information Technology
Shankersinh Vaghela Bapu Institute Of Technology
01.2010 - 01.2014
Higher Secondary School Certificate -
Rajasthan English Higher Secondary School (Self Finance)
01.2009 - 01.2010
Secondary School Certificate - undefined
Rajasthan English Higher Secondary School
01.2007 - 01.2008
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