Jake Castro
Abu Dhabi
Summary
Adaptable customer care agent with track record in hectic contact center settings. Proficient communicator with a steadfast commitment to customer support and compelling language skills that win over clients. possesses talent and sets records as a service provider with a 99% favorable customer feedback rate.
Overview
17
17
years of professional experience
Work History
Customer Service Agent
Sergas Group
07.2023 - Current
- Received Customer and telephone calls and coordinate with the concerned Department.
- Welcome the Customer and coordinated with the designate Accountant /Cashier for bill payments
- Coordinate with the concerned department for Emergency complaints for immediate action as per company procedure
- Collect information for client complaints and forward it to Customer Service Officer/Manager/Executive for follow up
- Keep records and update our telephone calls.
- Report to Customer Service Officer /Manager for daily activity
Cashier/Store Assistant
Select Market
12.2022 - 06.2023
- Prepare for the transfer note requested by branches on daily basis.
- Checking of near expire and expiry items.
- Balance the day’s transaction at daily cash closing.
- Arranging and merchandise the received item at shelves
- Express friendly but professional attitude towards customers coming up with payment related queries.
- Welcome customers who arrive at the cash counter and ring their purchases on the POS, total bills and provide customers with the figure that they need to pay.
- Perform shop assistant duties by attaching pricing to the items, stock shelves checking and removing expiry items.
Administrator
Hoxton Capital Management
11.2021 - 06.2022
- Create and maintain consistent and accurate scheme records using the appropriate systems and keeps knowledge up to date
- Update the system with all changes
- Resolve General defined benefits and defined contribution pension queries
- Sorting emails
- Support and Assist the Management team where required in all aspect
- Process pension documentation and paperworks
Customer Service
Majid Al Futtaim Hypermarket
12.2016 - 10.2021
- Attending customers by answering product and service questions; suggesting information about other products and services.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Listen to customers' questions and concerns, and provide answers or responses
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Review and select standard responses for answers or solutions
- Refer customers to supervisors or more experienced employee.
Cashier
Majid Al Futtaim Hypermarket
01.2014 - 12.2016
- Operating the cash register and handling cash transactions with customers
- Scanning goods and collect payments
- Issuing receipts, refunds, change or tickets
Sales Crew
Jollibee Foods Corporation
12.2007 - 01.2014
- Sales call
- Do Booking & Reservation
- Door to Door selling
Education
Undergraduate degree - Sales/Marketing
Tarlac State University
01.2013
Skills
- Microsoft office (10 years)
- Microsoft excel (10 years)
- Customer Service
- Call Center
- CSR
- Customer Support
Languages
English - Fluent
Awards
Best cashier, May 2015, achieving the superior qualifications for best cashier
Accomplishments
Best employee of the month
Links
http://Facebook.com/pauljake2121
Additional Information
- Skills
- Computer literate, ability to work under pressure, fluent in English, Patience, clear communication skills, hard working
Timeline
Customer Service Agent
Sergas Group
07.2023 - Current
Cashier/Store Assistant
Select Market
12.2022 - 06.2023
Administrator
Hoxton Capital Management
11.2021 - 06.2022
Customer Service
Majid Al Futtaim Hypermarket
12.2016 - 10.2021
Cashier
Majid Al Futtaim Hypermarket
01.2014 - 12.2016
Sales Crew
Jollibee Foods Corporation
12.2007 - 01.2014
Undergraduate degree - Sales/Marketing
Tarlac State University
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