Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Software
Additional Information
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Maimuna Wafa

Government Relations Manager
Dubai

Summary

A highly dynamic and focused Senior HR professional with a reputation of 10+ years of embedding high performance culture by implementing progressive HR practices that comply with labor laws; presenting extensive experience across various verticals of HR management for developing approaches that motivates teams individually and financially to exceed organizations strategic business objectives. Added with extensive knowledge and understanding of all Government Systems/ Procedures ranging from business incorporation till renewals of licenses, Visa processing across UAE.

Overview

11
11
years of professional experience
4
4
Languages
5
5
years of post-secondary education

Work History

Government Relations Manager

Seddiqi Holding LLC
Dubai
07.2021 - Current
  • Develop functional strategy and priorities, complementing to business objectives and goals.
  • Managed Direct reports of 4 team members
  • Build upon and maintain strong relations with external agencies i.e. Immigration, MOHRE, DM,DED, DTCM, Dubai Police, Chamber of Commerce, Trakhees, DEWA, Civil Defense, RTA, MOHRE etc.
  • Support HR team to implement and maintain Emiratization strategy for company.
  • Continuously improving processes to increase business satisfaction and support cost containment.
  • Keep abreast of new rules, regulations and changes in Labor Law, Immigration compliances and regulation requirements and inform management to facilitate decision making.
  • Plan PRO key activity calendar for year along with team and cascade to relevant stakeholders. Keep track of day to day activities of team and help them prioritize.
  • Develop/update SLAs, FAQ and standard communication for PRO processes.
  • Manage department budget and promote cost containment measures.
  • Constantly evaluate options for cost saving through schemes or relief announced by government.
  • Maintain clean track record and regularly audit PRO expense submission to Finance team.
  • Work closely with other departments like Operations, Legal etc. to facilitate and support business agenda.
  • Constantly seek process improvement opportunities to accelerate and enhance process efficiency and further improve
    customer experience
  • Conduct annual survey to understand experience and feedback for internal customers.
  • Evaluate process automation to increase productivity and reduce lead time for regular activities.
  • Engage regular to explore outsourcing or servicing options through government recognized third party vendors like AMER, Tadbeer etc.
  • Monthly data reconciliation to assess quality and productivity of team (visa, passport, labor)
  • Conduct regular surprise audits of passports, petty cash, and other key processes.
  • Supervise and motivate team to drive performance and raise benchmarks.

Assistant General Manager of Operations

Capital International Group of Enterprises LLC
Dubai
07.2011 - 06.2021
  • Evaluated department conditions and operations to determine strengths and areas for improvement.
  • Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Generated operational reports for management on monthly schedule.
  • Coordinated with CEO in different operational issues and promotional activities.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Managed Direct reports of 7 team members
  • Spearheading team of skilled professionals for providing clients high quality PRO services - assigning duties, evaluating progress and addressing issues to seamlessly accomplish goals within prescribed deadlines
  • Facilitating seamless execution of business incorporation services to clients by ensuring all requirements pertaining to documentation, people and processes are in place and as per prescribed Government codes.
  • Cultivating professional relations with key officials at Government organizations; promptly providing all documents/ information on time to acquire requisite permissions/ licenses in hassle free manner.
  • Serving as escalation point for employee lawsuits that are critical and long standing with Ministry of Labor; devising solutions in line with best HR practices without compromising on organizational policies.
  • Keeping abreast with latest changes/ advancements in Government policies/ laws and interpreting their application/ impact to business processes to drive Government support services/ operations to new level of operational excellence, efficiency and effectiveness.
    HR Management
  • Providing strategic oversight and direction to organization’s HR policies and practices; presenting innovative ideas/ initiatives to build and nurture mutually professional and positive relationship among employees.
  • Leading constant drive and focus to improve efficiency of HR operations such as manpower planning, recruitment, salaries/ wages processing, performance management and employee relations among others.
  • Moderating HRMS systems by regularly updating details of designation, transfers, promotions, retirement as well as overtime, absenteeism and termination to ensure high quality processing of payroll & WPS.
  • Key person for handling matters pertaining to staff leaves, vacation tickets/ attendance; re-mediating issues by applying functional expertise thereby enhancing quality of organizations HR environment.

Education

MBA - Human Resources Management

Srinivas Institute of Technology
Mangalore, Karnataka, India
06.2007 - 05.2009

Bachelor of Science - Computer Science And Programming

Anjuman Arts, Science And Commerce College
Bhatkal, Karnataka, India
06.2004 - 05.2007

Skills

UAE Labor Law

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Government Relations Manager

Seddiqi Holding LLC
07.2021 - Current

Assistant General Manager of Operations

Capital International Group of Enterprises LLC
07.2011 - 06.2021

MBA - Human Resources Management

Srinivas Institute of Technology
06.2007 - 05.2009

Bachelor of Science - Computer Science And Programming

Anjuman Arts, Science And Commerce College
06.2004 - 05.2007

Software

HRMS

SAP Success Factor

SAP Concur

Microsoft Visio

MS-Office (Word, Excel, PPT)

Salesforce CRM

Additional Information

Nationality : Indian

Date of Birth : 30 August 1988

Marital Status: Married

Languages Known : Fluent in English, Hindi, Urdu & Arabic


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Maimuna WafaGovernment Relations Manager