Summary
Overview
Work History
Education
Skills
Professional Title
Training
Timeline
Generic
JAMAL N. MBURU

JAMAL N. MBURU

real estate brocker/administrator
Dubai,Jumeitrsah

Summary

Customer-focused professional with over 10 years' experience across healthcare, real estate, and service industries. Demonstrated success in client engagement, sales, administration, and project management. Proven ability to lead off-plan real estate development, support clinical operations, and drive exceptional service outcomes. Adept with CRM systems, regulatory compliance, data handling, and customer relationship management. Seeking impactful roles in Dubai to support people-centric growth and operational excellency.

Overview

19
19
years of professional experience
7
7
years of post-secondary education

Work History

Founder & Managing Director

Dear Mama LLC
01.2016 - Current
  • Company Overview: Real Estate Development & Property Management, Kenya
  • Developed and sold 23 two-bedroom units and 1 penthouse fully off-plan.
  • Managed the entire project cycle from land acquisition to handover.
  • Achieved 100% off-plan sales through structured investor engagement.
  • Oversaw compliance, contracts, and construction within budget.
  • Led digital marketing and CRM-driven buyer follow-up.
  • Built and manage a 26-unit studio townhouse project.
  • Achieved and maintained full rental occupancy.
  • Handle leasing, tenant screening, and rent collection.
  • Manage vendors, repairs, and maintenance schedules.
  • Monitor rental ROI and ensure cash flow consistency.
  • Real Estate Development & Property Management, Kenya

Client Services & Sales Supervisor

Macca medical clinic
03.2018 - 04.2025
  • Company Overview: Mombasa
  • Coordinated payment processing with banks and financial platforms, offering flexible solutions and waivers.
  • Managed CRM entries and follow-up schedules, improving lead response and tracking.
  • Resolved client complaints and escalations professionally, maintaining loyalty and retention.
  • Trained front office staff on customer service, documentation accuracy, and system usage.
  • Mombasa

Site administrator

Nascop
04.2016 - 02.2018
  • Company Overview: Mombasa
  • Coordinated field staff and managed logistics for smooth regional operations.
  • Collected, reviewed, and submitted field data in line with study standards.
  • Provided client support during study participation and managed inquiries.
  • Mombasa

Training coordinator

Waha international
11.2014 - 02.2016
  • Company Overview: Liberia
  • Delivered onboarding and ongoing training sessions to new hires on service and communication protocols.
  • Designed and distributed SOPs, training manuals, and performance improvement materials.
  • Supported evaluation of employee performance during probation and post-training.
  • Liberia

Clinic coordinator

Islamic relief worldwide
08.2012 - 10.2014
  • Company Overview: Dadaab Refugee
  • Maintained accurate patient records and billing information, ensuring confidentiality and compliance.
  • Handled HR support tasks such as timekeeping, scheduling, and staff conflict resolution.
  • Addressed and resolved patient and staff issues, providing effective solutions and maintaining a positive environment.
  • Dadaab Refugee

Quality Assurance/Quality Control Officer

KEMRI/CDC
04.2010 - 06.2011
  • Company Overview: KISUMU
  • Coordinated site activities for research studies, ensuring compliance with QA/QC protocols.
  • Maintaining integrity of the research process and ensuring that research findings are valid and ethically sound.
  • Ensure all data, test results, audit findings, and corrective actions are documented and properly stored.
  • KISUMU

Senior clinician

UNIVERSITY OF WASHINGTON & PIPS
01.2008 - 04.2009
  • Company Overview: THIKA
  • Provided clinical expertise and patient care, contributing to successful project outcomes.
  • Conducted follow-up visits and assessments to evaluate long-term effects.
  • THIKA

Clinician

UNIVERSITY OF NAIROBI
04.2007 - 01.2008
  • Company Overview: NAIROBI
  • Provided clinical expertise and patient care, contributing to successful project outcomes.
  • Provided training and guidance to research staff and medical students on study protocols outcomes.
  • NAIROBI

Surveillance manager

MSF-BELGIUM
01.2006 - 03.2007
  • Company Overview: Garissa
  • Managed health surveillance projects, ensuring timely data collection and reporting to improve responses.
  • Coordinated response in terms of data collection, monitoring, and offered logistical support.
  • Garissa

Education

Bachelor - Business Management

THE East African University
01.2014 - 01.2017

Diploma - Clinical Medicine and surgery

KENYA MEDICAL TRAINING COLLEGE
01.2002 - 01.2005

Diploma - customer care

01.2025 - Current

Certificate - medical and clinical administration

01.2025 - Current

Skills

Emotional Intelligence Skills for Sales

Professional Title

  • Sales Coordinator
  • Customer Service Specialist
  • Administrator
  • Realtor

Training

  • Diploma in customer care, 2025
  • Certificate in medical and clinical administration, 2025

Timeline

Diploma - customer care

01.2025 - Current

Certificate - medical and clinical administration

01.2025 - Current

Client Services & Sales Supervisor

Macca medical clinic
03.2018 - 04.2025

Site administrator

Nascop
04.2016 - 02.2018

Founder & Managing Director

Dear Mama LLC
01.2016 - Current

Training coordinator

Waha international
11.2014 - 02.2016

Bachelor - Business Management

THE East African University
01.2014 - 01.2017

Clinic coordinator

Islamic relief worldwide
08.2012 - 10.2014

Quality Assurance/Quality Control Officer

KEMRI/CDC
04.2010 - 06.2011

Senior clinician

UNIVERSITY OF WASHINGTON & PIPS
01.2008 - 04.2009

Clinician

UNIVERSITY OF NAIROBI
04.2007 - 01.2008

Surveillance manager

MSF-BELGIUM
01.2006 - 03.2007

Diploma - Clinical Medicine and surgery

KENYA MEDICAL TRAINING COLLEGE
01.2002 - 01.2005

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JAMAL N. MBURUreal estate brocker/administrator