Jamal Salim
Dubai,United Arab Emirates
Summary
Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in book and toy sales, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player, proficient in monitoring security and serving diverse customer needs.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Noon.com
Dubai
04.2019 - 10.2019
- Implemented and developed customer service training processes
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Set appointments with field teams to carry out service changes or deliver new products.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Customer Service Representative
Namshi.com
Dubai
03.2020 - 12.2022
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Obtained feedback from customers to improve service experience.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Shared informational brochures and details about policies to help guests make decisions.
Sales assistant
Carasti Car Rental Subscription
Business Bay
01.2023 - 11.2023
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Conducted telemarketing calls to increase new lead generation and grow profits.
- Delivered first-class service throughout customer bookings, collections and returns to increase loyalty and recommendations.
- Delivered high sales performance within budget to strict deadlines and targets.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
Sales assistant on credit cards loan
YKNP Marketing Management
01.2024 - 04.2024
- Generated fresh leads by cold-calling, networking and referrals.
- Sold banking products to customers to meet set targets.
- Advised customers on credit offers and special promotions to close deals.
- Promoted credit cards to potential clients, increasing market penetration and boosting conversions.
- Developed marketing plans to support department strategies.
Education
S.T Elizabeth High school
Kenya 01.2015 - 08.2018
Skills
- Self-motivated
- Customer service
- Customer assistance
- Excellent timekeeping
- Confident communicator
- Retail marketing
- Product promotions
- Promotions
- Online sales
Languages
English
Native
ARABIC
Native
KISWAHILI
Native
SOMALI
Native
Affiliations
- Swimming
- Fishing
Timeline
Sales assistant on credit cards loan
YKNP Marketing Management
01.2024 - 04.2024
Sales assistant
Carasti Car Rental Subscription
01.2023 - 11.2023
Customer Service Representative
Namshi.com
03.2020 - 12.2022
Customer Service Representative
Noon.com
04.2019 - 10.2019
S.T Elizabeth High school
01.2015 - 08.2018
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