Hi, I’m
Jamal Enrico Jadaan
Dubai, UAE
Summary
Dynamic, multilingual, and a natural leader, I bring passion, resilience, and innovation to the ever-evolving world of hospitality. With a deep commitment to excellence and integrity, I thrive in fast-paced, guest-centric environments, ensuring seamless operations and unforgettable experiences.
My ability to adapt, strategize, and drive results allows me to optimize processes, enhance service standards, and create lasting value. Fluent in five languages, I excel in multicultural settings, fostering strong relationships and leading teams with clarity and purpose. With a sharp business acumen and a relentless growth mindset, I am dedicated to elevating operational excellence and shaping the future of hospitality.
Overview
5
years of professional experience
1
Certification
Work History
Majid al Futtaim Lifestyle
Marketing and Performance Planning
11.2024 - 04.2025
Miki Travel Agency
Tour Leader (part-time)
06.2024 - 11.2024
Maison Bardot (Champagne Lounge)
Bartender and Bar Manager
06.2024 - 11.2024
Hotel Chateau Guetsch, Hotel Ameron, Grand Hotel National, Hotel Astoria, Maison Bardot
Hospitality Sector (Operations)
05.2020 - 11.2024
Job overview
- Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
- Coached and mentored junior staff, trained newly hired employees on service techniques, company procedures and safety processes, developing confidence and competence for improved service delivery.
- Planned, directed and coordinated service delivery across operational departments, exceeding guest expectations.
- Handled all guest complaints effectively and appropriately, offering smart solutions to maintain customer satisfaction.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
- Helped promote hotel services by attending industry events and directing innovative sales activities.
- Proactively learnt a variety of different languages to communicate to different customers and offer excellent client service, including Spanish and French.
- Gathered and converted event requirements, including venues, budgets, guest lists, catering and event timelines (often designated for VIP and high-end guests).
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
Hotel Astoria (4*, 14p Gault Millau Guide)
Maitre D'
12.2023 - 06.2024
Grand Hotel National (5*, Michelin Chef)
Maitre D' & Event Coordinator
12.2022 - 11.2023
Hotel Ameron (4*)
Maitre D'
02.2022 - 11.2022
Hotel Chateau Guetsch (4s*)
From Maitre D' to Event Coordinator
05.2021 - 01.2022
Restaurant Peperoncini
From Waiter to Maitre D'
05.2020 - 02.2021
Education
Cumbria University/London Business SchoolLondon, UK
Bachelor of Science from Business Administration
Benedict School - 4You Partners Gmbh (internship)Lucerne
Diploma from Business, Marketing And Performance Planning
WMS (Wirtschaftsmittelschule)Lucerne
Business High School (Higher Education) from Lucerne
Gymnasium Musegg (Kantonsschule)Lucerne
Matura from Physics and maths
Skills
- Interpersonal diplomacy
- Multilingual proficiency
- Proactive leadership
- Reliable dependability
- Advanced communication
- Cultural sensitivity awareness
- Strategic planning proficiency
- Conflict mediation
- Crisis management acumen
- Luxury services provision
- Culinary understanding
- Restaurant management
- Front office operations
- Staff training and development
- Customer service training
- Staff management
- Event planning
- Catering coordination
- Developing financial and budget plans
- Written and verbal communication
- Stress management capacity
- Quick learner
Values
Passion Malleability Humanity and Integrity Resilience Innovation
Accomplishments
- UN (United Nations) Conference as a youth delegate of the IPPNW (International Physicians for the Prevention of Nuclear War) (Second Meeting of States Parties to the Treaty on Prohibition of Nuclear Weapons (TPNW)), November 2023, New York City (USA)
Hobbies and Interests
- Astronomy and Astrophysics
- Mental Health (Psychology)
- Fashion (Modelling)
- Travelling
- Cooking
- Football
- Boxing
- Music
- Art
Languages
English
Native Speaker
Italian
Proficient
C2
German
Proficient
C2
Spanish
Advanced (C1)
French
Upper intermediate
B2
Arabic
Elementary
A2
Certification
- Holder of Proficiency Certificate for EFZ Businessman
- Holder of Commercial Diploma-Handelsdiplom VSH
- Member of the Swiss Association of Business Schools (VSH)
- Holder of First Certificate B2, Cambridge (2018)(with C1 Level grades)
- Holder of CEFR Level B1.1, Trinity (2016)(with Distinction)
- Holder of DELF Level B2 (2023)
- Holder of the official BLS (Basic Life Support)-Certificate / Salvamento Academy (1st teenager u15 in Italy to obtain it)
Timeline
Marketing and Performance Planning
Majid al Futtaim Lifestyle
11.2024 - 04.2025
Tour Leader (part-time)
Miki Travel Agency
06.2024 - 11.2024
Bartender and Bar Manager
Maison Bardot (Champagne Lounge)
06.2024 - 11.2024
Maitre D'
Hotel Astoria (4*, 14p Gault Millau Guide)
12.2023 - 06.2024
Maitre D' & Event Coordinator
Grand Hotel National (5*, Michelin Chef)
12.2022 - 11.2023
Maitre D'
Hotel Ameron (4*)
02.2022 - 11.2022
From Maitre D' to Event Coordinator
Hotel Chateau Guetsch (4s*)
05.2021 - 01.2022
Hospitality Sector (Operations)
Hotel Chateau Guetsch, Hotel Ameron, Grand Hotel National, Hotel Astoria, Maison Bardot
05.2020 - 11.2024
From Waiter to Maitre D'
Restaurant Peperoncini
05.2020 - 02.2021
Gymnasium Musegg (Kantonsschule)
Matura from Physics and maths
Cumbria University/London Business School
Bachelor of Science from Business Administration
Benedict School - 4You Partners Gmbh (internship)
Diploma from Business, Marketing And Performance Planning
WMS (Wirtschaftsmittelschule)
Business High School (Higher Education) from Lucerne
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