Hi, I’m
Jamaludheen Ahamed
Workplace Technology Senior Associate
Dubai
Summary
Qualified IT Professional with 19 years of experience in System & User Management and Projects.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Possess excellent technical knowledge, analytical skill and support clients.
Detail-oriented team player with strong organizational skills.
Willingness to take on added responsibilities to meet team goals.
Overview
19
years of professional experience
3
years of post-secondary education
Work History
Real FZEDubai
WORKPLACE TECHNOLOGY SENIOR ASSOCIATE
01.2014 - Current
Job overview
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Expert on configure & administer Windows OS / Mac OS / Android
- Managed 1st & 2nd level support for Server / Network and Mobile devices
- Provided local and remote support to end-users across regions
- Excellent troubleshooting skill with MS Office 365 / Visio / Projects
- Install, manage, troubleshoot & upgrade Computer Hardware, Software and other IT peripherals
- Maintain records & keep track of warranty of all computers, & update inventory record of IT assets
- Communicate with vendor to escalate and resolve hardware issue of all IT devices and supporting on delivering materials
- Incident and Problem Managements are handled via IT Service Portals ( BMC Remedy / Service-Now / Fresh Service )
Real FZEDubai
IT Support Specialist
07.2008 - 12.2013
Job overview
- Implemented local network infrastructure cabling and labeling data and voice points Serves as primary contact for all issues related to Hardware warranty issues and purchases
- Set up and maintain HP Network Printer/Scanner and Ricoh Copier in office and warehouses
- Executed Domain controller activities, File server, Print server and Symantec Antivirus Server Controlling object creation, organize OU company vise and segregate internet & normal users
- Creating share drive and logon script for different BU, Safeguarding share folder with access
- Keeps accurate inventory and record of all hardware, software and consumables purchased
- Co-ordinates with Vendors to provide warranty services or replacement of hardware for all computer technology used in the group of companies.
Tetra InfotechDubai
IT Support Engineer
05.2004 - 10.2007
Job overview
- Configuring Wired & Wireless Networking Devices like Access Point, Router & IP Camera
- Configuring DVR, IP cameras, and System configuration for local view and remote view
- Extensive knowledge in Barcode Label Solution Systems and Point of Sale Systems Configuring Application, File Server and Print Server, DNS, DHCP and Work stations
- Configuring and maintain network printers, scanners, Point of Sale System and RICOH Copiers
Education
Bharathidasan University
Bachelor of Science from Computer Science
01.2000 - 04.2003
Spectrum
Information Technology Infrastructure Library V3 - Foundation
Microsoft Certified System Engineer (MCSE
01.2016 - 01.2016
Sansbound Network Academy
Cisco Certified Network Associate (CCNA)
09.2007 - 11.2007
Diploma from Computer Hardware & Networking
Skills
Working Experience on Logitech Meeting Room System
Working knowledge of Helpdesk Software (BMC -Remedy, IBM Tivoli, Service Now and Fresh Service)
ITIL Service Support areas of Incident, Problem, Assets control and Service Desk ConceptsWorking experience on Oracle EBS / NMPO’s and Power BI
Software & Application Installation and Configuration SupportMicrosoft Office 365 suites (Access/Word/Excel/PowerPoint/Outlook/Visio)
Adobe Creative Cloud Suites (Photoshop, In Design, Illustrator, Acrobat)
Microsoft Technology Associate
Experienced in Hardware troubleshooting
Technology budget management
Surveillance technology and Access Control systems
Key stakeholder relationship building
Additional Information
Holding UAE Driving License
Hands on experience in sourcing IT Hardwares and Accessories
Timeline
Spectrum
Information Technology Infrastructure Library V3 - Foundation
Microsoft Certified System Engineer (MCSE
01.2016 - 01.2016
WORKPLACE TECHNOLOGY SENIOR ASSOCIATE
Real FZE
01.2014 - Current
IT Support Specialist
Real FZE
07.2008 - 12.2013
Sansbound Network Academy
Cisco Certified Network Associate (CCNA)
09.2007 - 11.2007
IT Support Engineer
Tetra Infotech
05.2004 - 10.2007
Bharathidasan University
Bachelor of Science from Computer Science
01.2000 - 04.2003
Diploma from Computer Hardware & Networking