JAMEEL ABBAS

Key Responsibilities & Achievements:

As a Customer Service Manager, I led the operations of the Happiness Centre Department, ensuring a seamless experience for residents, internal teams, and external stakeholders. My role required strong cross-functional collaboration, legal and technical coordination, and a customer-first approach to maintain high service standards across multiple communities.

• Customer Service & E-Services Management
• Interdepartmental & Technical Coordination
• Legal Compliance & RDC Case Management
• Financial & Accounts Liaison
• Call Centre & ISKAAN App Oversight
• Operations & Stakeholder Coordination

• To provide Owners' Association Management services in accordance with RERA and as per HOAM Policies and Procedure
• To establish and maintain record system of all correspondence between owners, residents/occupiers and other relevant parties, and records to be kept pursuant to law (registration documents, etc.).
• To prepare, distribute and collect all correspondence and records related to the general assembly meeting which included but not limited to, items for discussion, agenda, invitations, minutes of meeting, etc.
• To attend and record all meetings.- Provide point of contact for owners as well occupants and attend routine written and oral communication.
• To advise and assist owners and residents/occupiers in relation to the commercial Community Rules such as building Insurances and claims, Maintain register for supply agreements, Maintain full documentation for history of service providers (for example MEP replacements, major repairs, etc.).
• To provide monthly management reports to the OA board including details of resident complaints.
• To follow up on collections of arrears using instruments given under the law to the OA.
• Approve payment of invoices on a weekly basis and present to OA for payment advise and assist the OA if legal action is needed to recover outstanding Service Charges
• To supervise, repairs and maintenance work.
• To carry out regular inspections of the Common areas and common facilities and Owners Association Assets.
• To arrange for appropriately qualified contractors to undertake unscheduled repairs and routine maintenance of the Owners Association common areas and common facilities and/or specified areas and common facilities as and when required.
• To supervise the implementation of the Facilities Services agreement between the OA and service providers.
• To obtain quotations for repair, maintenance and replacement of common areas and common facilities or specified personal areas and common facilities vested in the Owners’ Association.
• To liaison with suppliers about work to be carried out on Common Areas and common facilities or when works carried out on private areas and common facilities will impact upon the Common Areas and common facilities.
• To review existing supply agreements and where necessary assist the client in awarding any additional supply agreements subject to ratification by the Interim Owners Association at the Annual General Assembly.
• To keep fully appraise of the layout, construction, location, character, plan and operation of any lighting, irrigation, drainage, sewerage, power, communication, security and other systems and equipment installed on the Common Areas and common facilities, inform the Owners Association Board generally about their condition from time to time and recommend to the Owners Association any changes or modifications if required.
• To develop and implement a facility management program which includes the preventative maintenance and reactive maintenance.
• To lead and supervise the MEP maintenance
• To supervises the in-house Facilities Management Technicians and other FM staffs to ensure they adhere to the company's policy and standards in achieving its objectives.
• To evaluate service provider performance and activities thru weekly inspection and identify needs for improvement or changes.
• To calculate and compare costs for goods and services to maximize cost-effectiveness manage contractor and vendor relationships.

• Responsible to manage the group properties which includes Warehouses, Factories, Buildings, Villas and Labor camps across the UAE.
• To develop and implement a facility management program which includes the preventative maintenance and reactive maintenance.
• To lead and supervise the MEP maintenance
• To supervises the in-house Facilities Management Team that includes Facilities Supervisors, Technicians and other FM staffs to ensure they adhere to the company's policy and standards in achieving its objectives.
• To evaluate service provider performance and activities thru weekly inspection and identify needs for improvement or changes.
• To calculate and compare costs for goods and services to maximize cost-effectiveness manage contractor and vendor relationship.

• Established system of building management for
• The Curve Building
• Al-bayan Mankool Building
• Al-Maha Center Building
• Abu Dhabi labor camp
• Other offices and villas as well.
• Responsible for complete building facility management and overall maintenance.
• Directly handles outsourced maintenance companies
• Deals clients and interiors designers for office fit out rules and policy
• Review the Drawings DM and DCD
• Check list of all fit out work and daily basis inspection during fit out work.
• Established checklist to all AMC contract like Fire Fighting, Air conditioning, lifts, security and cleaning etc.
• Established and check list all complains daily basics
• Meeting for all AMC contractor weekly basis and discuss about maintenances issues and rectification.
• Prepare all documents for the tenants like approved DM and DCD drawings and other legal documents.
• Established routines for all staffs on monthly basis.
• Follow-up all important inspection like Civil Defense, Elevators, Window cradle, etc.
• Prepare all reports and send to Management on weekly basics.
• Deals and directs safety rules and governmental regulations to the contractors executing fit out works at Curve Building and other project.

• Established system of building management for 1-lake plaza.
• Responsible for complete building facility management and overall maintenance.
• Directly handles outsourced maintenance company representatives and resolves any differences.
• Manages and overseas maintenance teams of over 15 staff.
• Established checklist system for Fire Alarm, Fire Fighting and all Civil Defense Systems.
• Established routines for all staffs on monthly basis.
• Deals and directs safety rules and governmental regulations to the contractors executing fit out works at 1-lake plaza.
• Prepare documentation for various governmental departments like Dubai Land Dept., JAFZA, DEWA, etc.

• Assisted Electrical supervisor and reading Electrical drawing.
• Assisted Mechanical supervisor and reading mechanical drawing.
• Assisted plumbing supervisor and reading Plumbing drawing.
• Follow up daily work and report with supervisor.
• Follow up the MEP material at construction site.
• Assisted MEP supervisor for site meetings with sub contractors.
• Follow up the revise MEP drawing.