Jameel Abu Salma
Amman,JORDAN
Summary
Accomplished professional with extensive expertise in retail space planning, business development, and team leadership. Demonstrates strong negotiation skills, decision-making prowess, and a results-driven approach. Proven track record in implementing staff training programmes, optimising product ordering procedures, and enhancing sales techniques. Adept at conflict resolution and supply chain logistics with a deep understanding of product knowledge. Committed to fostering staff development and driving business growth through strategic initiatives.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work history
Retail Manager
DHL Express
Amman
01.2019 - 08.2025
- Responsible to stimulate revenue and shipments growth in this section for the country. In particular, increase revenue growth by improving the conversion ratio of enquiries to bookings and by up selling of value added services with the help of marketing to achieve country budgets.
- Responsible for all new branch installations or existing branch modernizations and/or relocations.
- Implement product strategies and pricing policy, monitor product and revenue performance against plan, manage the retail team and liaise with customer services / operational staff
- Actively seek new Retail Outlets with proper business justifications (BCAs) in line with the countries strategic expansion plan ensuring maximum geographical coverage.
- Establish, operate and maintain an efficient retail operating system (people, process and system) to maximise and sustain a steady revenue stream from retail outlets. Continuously improve, refresh and revitalise products and services to meet changing customer needs
- Ensuring that the location and image of the outlets maximizes the full potential of a new market place
- Manage, understand and control costs within the Service Points in order to enable the improvement of profitability and productivity and the identification of areas of strong and weak performance
Sales Territory Manager
DHL Express
Amman
03.2015 - 12.2018
- Worked closely with marketing teams to create impactful sales campaigns.
- Reviewed performance metrics regularly, identifying areas of improvement.
- Analysed market trends for strategic planning purposes.
- Coordinated promotional events for product visibility increase.
- Conducted market research to identify potential clients.
- Assisted in recruitment processes to build an effective sales team.
- Devised sales proposals for improved client engagement.
- Managed regional sales operations to enhance brand presence.
- Negotiated contracts and deals for long-term business partnerships.
- Drove team performance by setting clear, achievable KPIs, using data and sales tools.
- Facilitated a smooth sales process by managing pipeline and recording lead activity in Salesforce.
Ground Operations Supervisor
DHL Express
Amman
04.2014 - 02.2015
- Enhanced operational efficiency by refining workflow processes.
- Directed team tasks for improved productivity and staff morale.
- Handled customer queries, enhancing client satisfaction levels.
- Facilitated inter-departmental communication for smoother operations.
- Ensured regulatory compliance by conducting routine audits.
- Lead recruitment efforts, hiring skilled personnel that strengthened the team.
- Built strong vendor relationships to secure favourable terms and conditions.
- Scheduled maintenance activities, reducing equipment downtime.
- Executed quality control measures, maintaining high product standards.
- Implemented safety protocols for a safer work environment.
- Managed stock inventory, ensuring timely fulfilment of customer orders.
- Motivated and trained employees to maximise team productivity.
Credit Control Supervisor
DHL Express
Amman
12.2012 - 01.2014
- Maintained strong relationships with clients to facilitate future business dealings.
- Resolved disputes quickly with professional negotiation skills.
- Increased efficiency with implementation of advanced credit control software.
- Led team towards achieving set targets consistently.
- Supported company's cash flow objectives by keeping debtor days at a minimum level.
- Enhanced team performance to boost overall productivity.
- Trained new staff members, improving their understanding and proficiency in handling tasks.
- Facilitated smooth communication between departments, enhancing workflow.
- Collaborated closely with sales teams, improving customer service levels.
- Implemented process improvements for improved efficiency in debt collection.
- Improved accuracy in credit control by implementing more efficient tracking methods.
- Kept up-to-date records, ensuring accurate reporting.
- Reviewed customer credit applications for reduced financial risk.
- Advised on potential risks and escalated necessary critical issues for resolution.
- Collaborated with sales teams and customers to optimise credit terms, addressing needs and expectations.
- Collected relevant customer information for credit decisions, utilising credit reports and public domain data.
- Delivered regular updates and comprehensive reports on credit availability and exposure to senior leadership team.
- Provided creative solutions and explored new credit options in alignment with overall business strategy.
- Contacted customers about overdue payments by phone, letter and email.
- Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships.
Customer Service Supervisor
DHL Express
Amman
07.2005 - 11.2012
- Ensured smooth day-to-day operations in a fast-paced customer service environment.
- Streamlined customer queries for expedited resolutions.
- Enhanced customer service delivery by providing training to new staff members.
- Developed rapport with clients to foster positive relationships and improve loyalty.
- Liaised with other departments for streamlined workflow processes.
- Delivered exceptional service by handling complex enquiries promptly and professionally.
- Motivated team members to exceed personal performance goals for enhanced productivity.
- Cultivated a supportive work environment, promoting teamwork amongst colleagues.
- Controlled team performance by organising daily tasks and responsibilities.
- Maintained high levels of customer satisfaction through effective problem resolution.
- Improved communication skills amongst staff through regular workshops and training sessions.
- Increased efficiency with development and implementation of new policies.
- Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction.
- Facilitated constructive feedback sessions between team members for overall improvement.
- Monitored business and process metrics to measure and manage customer service effectiveness.
- Received and resolved customer complaints escalated by staff.
- Maintained excellent health and safety standards for continued compliance.
- Facilitated communication and collaboration across departments.
- Scheduled shifts based on seasonal demands and staff availability.
- Directed and supervised front-of-house operations, upholding company standards.
- Oversaw bookings with accurate calendar management.
- Established competitive pricing strategies to augment sales.
Education
Modern Lnguagues -
AL-ALBAYT University
10.2001 - 05.2005
Skills
- Strong negotiator
- Product knowledge expertise
- Decision-Making prowess
- Results-Driven approach
- Retail space planning
- Conflict resolution capability
- Staff training programmes implementation
- Product ordering procedures
- Sales techniques
- Team Leadership
- Business development
- Staff training
- Point of sale system operation
- Supply chain logistics
- Business acumen
- Staff development
Certification
- Certified International Specialist
- CIM Supervisory Graduate
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Retail Manager
DHL Express
01.2019 - 08.2025
Sales Territory Manager
DHL Express
03.2015 - 12.2018
Ground Operations Supervisor
DHL Express
04.2014 - 02.2015
Credit Control Supervisor
DHL Express
12.2012 - 01.2014
Customer Service Supervisor
DHL Express
07.2005 - 11.2012
Modern Lnguagues -
AL-ALBAYT University
10.2001 - 05.2005
Custom
- Swimming
- Soccer
Personal Information
Title: Retail Manager
Custom
- Swimming
- Soccer
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