Driven professional with proven track record in team leadership and operational excellence, demonstrating exceptional communication skills and strategic problem-solving abilities. Proficient in resource management and conflict resolution, ensuring optimal team performance and smooth workflow. Committed to driving growth and fostering collaborative environment in Technical Service manager role.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Public health Unit Manager
Technical Agricultural Company
Dubai, UAE
12.2023 - Current
Improved bottom-line results with meticulous budget control.
Conducted detailed market analysis to identify new opportunities.
Streamlined sales processes to enhance team productivity.
Implemented training programmes, improving team performance levels.
Led high-performance sales teams, ensuring achievement of targets.
Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
Developed robust client relationships for improved business growth.
Achieved increased customer satisfaction by implementing innovative sales strategies.
Boosted gross margin percentages by initiating cost-saving measures.
Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
Developed marketing plans to support department strategies.
Customized promotional strategies to meet needs of different clients, products and services.
Agricultural Engineer
Agricultural Materials Company
Dubai, UAE
09.2018 - 11.2023
Achieve targeted growth in terms of sales & profits by monitoring the same on regular basis
Establish plans and strategies to expand the customer's base in the marketing area
Follow up all departments of the company (Marketing, Financial)
Follow up all financial tasks
Promptly handle customer complaints and ensure proactive measures are taken to avoid repetition
Prepare the business plan and yearly presentation
Submit daily, weekly, Monthly reports as required
Work in a flexible schedule including early mornings and weekend work needed
Attend International Conferences, Seminars & Training Courses Concerning work field
Solved customer challenges by offering relevant products and services
Educated clients on current promotional offerings and products using persuasive selling tactics
Generated new sales leads to achieve and exceed monthly sales goals
Agricultural Engineer
Agricultural Materials (MIQDADI)
Amman
11.2017 - 09.2018
Responded to customer inquiries and complaints regarding pest control services and solutions
Managed supply inventory and assigned replenishment to team members
Supervised landscaping teams, prioritizing tasks and giving feedback for quality control
Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation
Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity
Applied pesticides to inside and outside of structures utilizing company protocols
Complied with safety guidelines and regulations with during pest control processes
Applied chemical solutions on building surfaces to eliminate pests
Prepared reports and kept detailed records of pest control activities
Completed required treatment documentation while on-site and returned paperwork to office for processing
Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties
Utilized computer software to manage customer information and service scheduling
Coordinated with other departments and personnel to determine compliance of pest control standards and protocols
Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions
Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources
Landscape Engineer
Sameer Awees Agriculture Est.
Amman
07.2017 - 11.2017
Planned, organized and communicated production goals with crew members, crew supervisors, trade contractors and customers
Set manageable daily and weekly landscaping goals for employees to secure deadlines approved by clients
Planned and supervised landscape activities while staying within budgeted hours and maintaining safe work environment out in field for crew members
Maintained grounds by trimming, weeding, and general clean-up
Performed planting, watering, mulching, and edging of lawns
Utilized creative design techniques to maximize aesthetic appeal of landscaping projects
Collaborated with engineers, architects and other professionals on projects to complete large jobs and meet strict deadlines
Created and maintained detailed records of landscaping projects for future reference
Reviewed landscape project tasks, determining budgets and timelines for completion
Trained personnel on irrigation, pest control and planting techniques to promote landscaping skills
Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization
Installed ponds, waterfalls and other water features and tested for proper functionality
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