JAMEERUL NOWFER
Dubai
Summary
Motivated and results-driven logistics and customer service expert, skilled in optimizing operations and boosting customer satisfaction. Proficient in orders coordination and swift resolution of inquiries, thriving in fast-paced settings to ensure timely and high-quality service. Excited to bring my expertise and passion to your team, aiming to drive success in logistics and customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Co-ordinator
Noon Food
10.2022 - Current
- Vigilantly monitored team and live orders to achieve optimal results and maintain ETA in alignment with established KPIs
- Proactively reduced delivery delays through strategic coordination
- Reviewed orders for accuracy, errors and omissions to minimize incorrect orders
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Ensured compliance with regulatory requirements through diligent record-keeping and adherence to established protocols.
- Elevated customer satisfaction by managing orders efficiently and on time
- Resolved order issues, collaborating with stakeholders effectively
- Provided clear order status updates, delivering exceptional customer service
- Accurately processed and entered customer orders within designated timeframes
- Maintained excellent customer relationships by efficiently resolving inquiries, complaints, and issues
- Possessed prior experience in order management or customer service roles within the food industry
- Handled customer inquiries via phone, email, or chat, ensuring timely resolution
- Investigated and resolved customer complaints and concerns to ensure satisfaction
- Resolved order issues by effectively collaborating with stakeholders
- Tracking live orders on processes for continuous improvement
- Collaborate with internal teams to address customer issues and provide solutions
Logistics Co-ordinator
Noon Express
11.2020 - 10.2022
- Successfully coordinated and optimized daily logistics operations, boosting overall efficiency
- Streamlined processes for maximum productivity
- Led teams to consistently exceed performance targets and delivery accuracy
- Enhanced customer satisfaction through improved logistics operations and timely deliveries
- Monitored and ensured accurate and timely shipment loadings
- Collaborated with various departments to resolve complaints and ensure seamless operations
- Coordinated effectively with delivery associates for smooth logistics flow
- Prepared precise logistics reports for upper management review
- Managed barcode scanning and verification of inbound and outbound shipments
- Segregated shipments based on area distribution for optimal workflow
- Resolved complaints by collaborating with departments
Education
MBA - Shipping and Logistics
Indian Institute of Logistics
08-2017
Bachelor of Commerce -
Jamal Mohamed College
06-2014
Skills
- Operation Management
- Service Delivery Strategy
- Customer Service Improvement
- Order to Cash
- Return And Refund Protocol
- Zoho Ticket Handling
- Process implementation
- Complaint Resolution
LANGUAGES
Tamil
Hindi
English
Malayalam
Certification
Best logistic co-ordinator
Timeline
Operations Co-ordinator
Noon Food
10.2022 - Current
Logistics Co-ordinator
Noon Express
11.2020 - 10.2022
MBA - Shipping and Logistics
Indian Institute of Logistics
Bachelor of Commerce -
Jamal Mohamed College
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