Jameilah Hassan Abdulla Alkhzaimi

- April 2018 Wajaha – Private Banking N.A • Managing consisting of UHNWI and HNWI clients, Identifying and capitalizing new potential relationship opportunities. • Provide clients with advisory solutions for their banking, credit & investment requirements. • Specialized in Core-Banking and Wealth Management products such as Deposits, Sukuk, Bonds, Mutual Funds, Insurance, Structured Notes & FX Trading, Cross-selling other banking products like Credit Cards, Loans, Corporate Finance Solutions, Home and Property finance. • Creates and exploits opportunities to promote and sell a portfolio of products and services that meets the needs of the clients, Develop & pro-actively manage a profitable & reputable portfolio which make the right choices to make client’s money profitably work for them. • Adhered to FATCA, CRS, AML, KYC, Profiling and other risk \ taxation laws \guidelines • Consistently delivered exceeding organizational expectations with regards to monthly and yearly KPIs, NPS, risk \ compliance and client acquisition

• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
• Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
• Used outstanding problem-solving and communication skills to appease dissatisfied customers.
• Successfully generated new business via telephone sales, achieving profit growth targets.
• Trained junior agents on customer service excellence, boosting customer satisfaction rates.
• Continually updated customer databases, ensuring compliance with GDPR regulations.
• Met call time quotas with concise communication and following established scripts.

• Maintained high-level performance against all dimensions of quality systems to meet customer requirements.
• Designed and implemented quality assurance training programmes for improved staff understanding.
• Held supply chain to account in meeting contracted quality requirements, limiting issues and waste.
• Checked emergency systems' function and performance, implementing improvements to address system weaknesses.