JAMES CUNETA
SHARJAH,UAE
Summary
Dedicated banking professional with over 4 years and 7 months of experience in banking operations, specializing in cash handling, teller operations, and customer service. Demonstrates a strong sales-driven mindset with excellent communication skills, consistently delivering high-quality service and ensuring customer satisfaction.
Skilled in AML compliance and currency exchange, with a proven ability to manage time effectively, solve problems, and work collaboratively within team environments. Adept at critical thinking and maintaining accuracy in fast-paced settings, committed to contributing to organizational success and operational excellence.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Bank Teller Officer
TRAVELEX EMIRATES EXCHANGE LLC
Dubai, UAE
2021.08 - 2026.04
- Uphold stringent adherence to legal standards and corporate directives, ensuring full compliance and risk mitigation.
- Proficiently identify and address signs of potentially suspicious transactions to safeguard sales integrity.
- Diligently follow company policies and procedures, encompassing audit, risk management, health and safety, security, and customer service excellence.
- Strictly abide by Central Bank policies and regulations to maintain operational consistency.
- Execute sales process effectively to optimize revenue generation, leveraging up-selling and cross-selling techniques.
- Preserve customer trust by ensuring confidentiality of banking operations.
- Consistently meet or exceed individual performance metrics and sales targets.
- Thoroughly investigate and resolve discrepancies in transaction reports.
- Delivered exceptional service for enhanced customer relations.
- Organised documents, enhancing administrative efficiency.
- Assisted customers in understanding foreign currency trends, aiding informed decision-making.
- Balanced teller drawer meticulously at end of each business day.
- Maintained strict compliance with financial regulations whilst handling currency exchanges.
- Handled sensitive information discreetly, safeguarding client confidentiality.
Customer Service / Consultant
EMIRATES DRIVING INSTITUTE
Dubai, UAE
2019.08 - 2021.08
- Excel in delivering outstanding customer service, consistently achieving and surpassing sales targets.
- Uphold high standard of housekeeping and store presentation to enhance customer experience.
- Demonstrated capability to work autonomously and collaboratively in team setting.
- Skilled in managing registration and initiating RTA files for driving licenses.
- Responsible for accurate collection and submission of daily cash reports.
- Efficiently handle incoming email and phone inquiries, providing comprehensive information on company products and services.
- Improved overall efficiency with time management and multitasking abilities.
- Resolved complex issues using problem-solving skills, resulting in improved customer satisfaction rating.
Education
Bachelor of Science - Tourism
UNIVERSITY OF PERPETUAL HELP SYSTEM DALTA
BACOOR CAVITE, PHILIPPINES 2010.01 - 2016.01
Skills
- Customer Service
- Time Management
- Critical analysis
- Sales-driven mindset
- Teamwork
- Effective Communication
- Banking Operations
- Cooperative Distributed Problem Solving
- Teller operations knowledge
- Cash handling proficiency
- AML compliance understanding
- Currency exchange knowledge
Language
TAGALOG
Native
ENGLISH
Advanced
Timeline
Bank Teller Officer
TRAVELEX EMIRATES EXCHANGE LLC
2021.08 - 2026.04
Customer Service / Consultant
EMIRATES DRIVING INSTITUTE
2019.08 - 2021.08
Bachelor of Science - Tourism
UNIVERSITY OF PERPETUAL HELP SYSTEM DALTA
2010.01 - 2016.01