James Feltham

• Managed 2 major end-to-end implementation of Oracle ERP Cloud solutions with Abu Dhabi Investment Authority and Aramco Digital
• Modules included HCM, Payroll, General Ledger/Finance, Accounts Payable & Procurement
• Led a large hybrid (35 FTE onshore & offshore) team of consultants, developers, analysts and testers to deliver high-quality solutions within budget and timeline
• Coordinated with stakeholders, and partners to ensure alignment of business requirements, expectations and Oracle best practices
• Oversaw project scope, schedule, risk, quality, change and communication management

• Lead the installation of various forecast guiding across various locations in the UK and abroad
• Managed a team of engineers, technicians and contractors to ensure timely and quality delivery of projects
• Coordinated internal and external stakeholders, such as customers (including MOD), suppliers, regulators and other Met Office departments
• Monitored and reported on project progress, risks, issues and budget
• Engaged with PRINCE2 professional project management practices and documentation with some Agile crossover for IT elements
• Monitored the benefit realisation throughout the project life cycle by identifying, analysing, evaluating and prioritising risks.

• Myriad projects including the migration from legacy CRM system to a cloud based solution
• Managed the full project lifecycle from initiation, planning, execution, monitoring and closure, ensuring quality, scope, budget and timeline adherence
• Applied agile methodologies and best practices to foster a collaborative and adaptive work environment
• Demonstrated strong analytical, problem-solving and decision-making skills in complex and dynamic situations

• Multi-tasked as a financial service claims SME and a Business Analyst, participating in the entire migration of a legacy claims management system to a new web-based platform
• Actively gathered business requirements, process mapping, write user stories, create training documentation before the rollout by organizing and leading discovery workshops, scoping meetings, surveys and workflow analysis for internal and external clients
• Gathered, analyzed, and presented relevant data and guidance for designing highly effective and cost efficient
• Liaised with stakeholders to ensure proposed systems improvement projects are dovetailed with other change initiatives.

• Prepared and wrote Business cases, project plans for a PPI & Payday Loan claims department
• Provided consultancy services to a customer in business process, solution definition, and solution auditing
• Liaised with FOS and external companies to streamline processes for both operations while monitoring adherence to FCA rules, regulations, and procedures
• Worked in a highly data-sensitive environment, ensuring compliance with all relevant internal and client policies.

• Properly investigated motor claims in accordance to the group procedures, ensuring compliance with FOS and FCA rules
• Used data analysis techniques to identify common fail areas/trends
• Strategically utilized a ‘Process, Systems, People’ approach alongside other recognized improvement methodologies to aid the speedy delivery of incremental business wins.

Wrote, recorded, and toured the UK & Europe with bands. Highlights include playing at Glastonbury and Dubai Sound festivals