JAMES GITHAGUI NDUNGU
Dubai
Summary
Dedicated and customer-focused Guest Service Associate with over 6 years of experience in hospitality, front office operations, and customer relations. I strive to deliver exceptional guest experiences by demonstrating professionalism, adaptability, and effective communication. Seeking to contribute my skills and dedication to a dynamic hospitality organization.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Guest Service Agent
JA Ocean View Hotel
Dubai
01.2022 - Current
- Welcoming and assisting guests with check-in/check-out procedures
- Managing room assignments, issuing keys, and processing payments
- Handling guest requests, complaints, and conflict resolution
- Coordinating with housekeeping, concierge, and other hotel departments
- Arranging third-party services (tours, transfers, rental cars)
- Processing F&B; requests and delivering accurate guest information
Front Desk Agent
Erada Center for Treatment & Rehab
Dubai
08.2018 - 12.2021
- Greeted and assisted patients in person and over the phone
- Managed scheduling, appointments, and provider notifications
- Verified financial records, collected charges, and processed claims
- Retrieved and updated patient records
- Maintained office inventory and supported administrative tasks
Branch Receptionist
Noor Bank Headquarters
Dubai
01.2014 - 08.2018
- Welcomed clients and directed them to appropriate staff
- Managed waiting areas, brochures, and service forms
- Handled phone calls, mail distribution, and clerical duties
- Provided general information on banking services and policies
- Assisted with customer queries and followed up on minor issues
CCTV / Security Team Leader
Pullman Hotel
Dubai
05.2011 - 01.2014
- Supervised guest security, luggage checks, and access control
- Ensured safety compliance and emergency readiness
- Assisted guests with directions and wake-up calls
- Coordinated with emergency services when required
- Maintained a welcoming and safe environment for guests
Security Team Leader / CCTV Operator
Ibis Al Rigga Hotel (Transguard Group)
Dubai
03.2010 - 05.2011
- Monitored CCTV operations and supervised security guards
- Handled command center operations and reporting
- Responded to incidents, phone calls, and emergency messages
- Ensured attendance and performance of security personnel
Education
K.C.S.E - undefined
Kirangari High School
01.2008
K.C.P.E - undefined
Gacharage Primary School
01.2004
Skills
Strong time management and multitasking abilities
Honest, reliable, and adaptable to diverse tasks
Excellent organizational and prioritization skills
References
Available upon request
Timeline
Guest Service Agent
JA Ocean View Hotel
01.2022 - Current
Front Desk Agent
Erada Center for Treatment & Rehab
08.2018 - 12.2021
Branch Receptionist
Noor Bank Headquarters
01.2014 - 08.2018
CCTV / Security Team Leader
Pullman Hotel
05.2011 - 01.2014
Security Team Leader / CCTV Operator
Ibis Al Rigga Hotel (Transguard Group)
03.2010 - 05.2011
K.C.S.E - undefined
Kirangari High School
K.C.P.E - undefined
Gacharage Primary School