JAMES GITHAGUI NDUNGU
Dubai
Summary
Dedicated and customer-focused Guest Service Associate with over 6 years of experience in hospitality, front office operations, and customer relations. I strive to deliver exceptional guest experiences by demonstrating professionalism, adaptability, and effective communication. Seeking to contribute my skills and dedication to a dynamic hospitality organization.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Guest Service Agent
JA Ocean View Hotel
01.2022 - Current
- Welcoming and assisting guests with check-in/check-out procedures
- Managing room assignments, issuing keys, and processing payments
- Handling guest requests, complaints, and conflict resolution
- Coordinating with housekeeping, concierge, and other hotel departments
- Arranging third-party services (tours, transfers, rental cars)
- Processing F&B; requests and delivering accurate guest information
Front Desk Agent
Erada Center for Treatment & Rehab
08.2018 - 12.2021
- Greeted and assisted patients in person and over the phone
- Managed scheduling, appointments, and provider notifications
- Verified financial records, collected charges, and processed claims
- Retrieved and updated patient records
- Maintained office inventory and supported administrative tasks
Branch Receptionist
Noor Bank Headquarters
01.2014 - 08.2018
- Welcomed clients and directed them to appropriate staff
- Managed waiting areas, brochures, and service forms
- Handled phone calls, mail distribution, and clerical duties
- Provided general information on banking services and policies
- Assisted with customer queries and followed up on minor issues
CCTV / Security Team Leader
Pullman Hotel
05.2011 - 01.2014
- Supervised guest security, luggage checks, and access control
- Ensured safety compliance and emergency readiness
- Assisted guests with directions and wake-up calls
- Coordinated with emergency services when required
- Maintained a welcoming and safe environment for guests
Security Team Leader / CCTV Operator
Ibis Al Rigga Hotel (Transguard Group)
03.2010 - 05.2011
- Monitored CCTV operations and supervised security guards
- Handled command center operations and reporting
- Responded to incidents, phone calls, and emergency messages
- Ensured attendance and performance of security personnel
Education
K.C.S.E - undefined
Kirangari High School
01.2008
K.C.P.E - undefined
Gacharage Primary School
01.2004
Skills
Strong time management and multitasking abilities
References
Available upon request
Timeline
Guest Service Agent
JA Ocean View Hotel
01.2022 - Current
Front Desk Agent
Erada Center for Treatment & Rehab
08.2018 - 12.2021
Branch Receptionist
Noor Bank Headquarters
01.2014 - 08.2018
CCTV / Security Team Leader
Pullman Hotel
05.2011 - 01.2014
Security Team Leader / CCTV Operator
Ibis Al Rigga Hotel (Transguard Group)
03.2010 - 05.2011
K.C.S.E - undefined
Kirangari High School
K.C.P.E - undefined
Gacharage Primary School
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