Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Career Objectives
Timeline
Generic
JAMES KAMARU NJOROGE

JAMES KAMARU NJOROGE

Abu Dhabi

Summary

Experienced rail operations specialist with 10+ years in tram, metro, and freight services. Proficient in rail yard management, staff training, operational control, and customer service. Known for exceptional safety practices and strong leadership in challenging settings. Seeking to advance organizational objectives in the near future and secure a managerial position to foster innovation and promote community development with sustainable transportation solutions.

Overview

14
14
years of professional experience

Work History

Ground Staff / Shunter / Depot Controller

Etihad Rail Freight
05.2022 - Current
  • Manage rail yard operations, authorize train movements, and coordinate wagon/locomotive assembly.
  • Liaise with OCC for real-time coordination and operational updates.
  • Maintain accurate logs of transported goods and shift activities.

Senior Tram Driver / Assessor / Key Instructor

Keolis MHI
09.2021 - 04.2022
  • Trained and assessed tram drivers and customer service agents.
  • Conducted detailed equipment checks, safety inspections, and route communications.
  • Delivered customer service support and responded to emergencies.

Senior Tram Driver / Assessor / Key Instructor

Serco
01.2019 - 09.2021
  • Trained and assessed tram drivers and customer service agents.
  • Conducted detailed equipment checks, safety inspections, and route communications.
  • Delivered customer service support and responded to emergencies.

Tram Driver

Serco
12.2016 - 10.2019
  • Operated trams and responded to technical issues during service.
  • Assisted passengers and reported incidents to control.

Customer Service Agent

Serco
09.2014 - 11.2016
  • Provided passenger assistance, ticketing support, and station safety patrols.

Security Officer

First Security Group
01.2013 - 05.2014
  • Ensured passenger and station safety and coordinated with metro staff in emergencies.

Data Capture / Customer Care Agent

Horizon Contact Centers
02.2012 - 11.2012
  • Provided accurate customer information via phone and email channels.

Human Resources Assistant (Intern)

Ministry of State
08.2011 - 12.2011
  • Drafted HR documents, managed personnel files, and supported visitor reception.

Education

NVQ Level 2 - Railway Services

Serco
01.2014

Higher National Diploma - Business Management

Kenya Institute of Management
01.2011

KCSE Certificate -

Kitisuru Boys High School
01.2008

KCPE Certificate -

Mama Ngina Kenyatta Primary School
01.2004

Skills

  • Rail Yard Operations & Safety
  • Freight Movement Coordination
  • Staff Training & Assessment
  • Customer Service Excellence
  • Communication & Reporting
  • Emergency Response Procedures
  • Team Leadership
  • Computer Applications

Accomplishments

  • Awarded Best Safe Tram Driver by Roads and Transport Authority (RTA) Dubai
  • Gained extensive experience in rail operations, people management, and safety compliance
  • Proven ability to work with diverse teams and multi-cultural environments

Languages

English
Swahili

Career Objectives

Contribute effectively to organizational goals and grow professionally through skill enhancement., Attain a managerial role to lead teams, drive innovation, and support community development through sustainable transportation solutions.

Timeline

Ground Staff / Shunter / Depot Controller

Etihad Rail Freight
05.2022 - Current

Senior Tram Driver / Assessor / Key Instructor

Keolis MHI
09.2021 - 04.2022

Senior Tram Driver / Assessor / Key Instructor

Serco
01.2019 - 09.2021

Tram Driver

Serco
12.2016 - 10.2019

Customer Service Agent

Serco
09.2014 - 11.2016

Security Officer

First Security Group
01.2013 - 05.2014

Data Capture / Customer Care Agent

Horizon Contact Centers
02.2012 - 11.2012

Human Resources Assistant (Intern)

Ministry of State
08.2011 - 12.2011

Higher National Diploma - Business Management

Kenya Institute of Management

KCSE Certificate -

Kitisuru Boys High School

KCPE Certificate -

Mama Ngina Kenyatta Primary School

NVQ Level 2 - Railway Services

Serco

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